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Customer Management IQ, a division of IQPC, is your networking resource and is designed to help you with the challenges you face everyday through our leading customer management conferences, training courses, email newsletter and webinars. These products are designed to create a learning atmosphere like no other by bringing together top customer management experts that share their knowledge and experience with our members.

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Upcoming Events

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  Gestão de Pessoas em Contact Centers
Obtendo vantagens competitivas a partir da gestão eficaz do capital humano
June 19 - 20, 2008 * Golden Tulip Paulista Plaza, São Paulo, SP

  The 9th Annual Call Center Week
June 22 - 26, 2008 * Flamingo Hotel, Las Vegas, NV

  Customer Loyalty Summit Brasil
Estratégias e melhores práticas em relacionamento, fidelização e retenção, potencializando a experiência de consumo de seu cliente
June 24 - 26, 2008 * Mercure Grand Hotel Ibirapuera, São Paulo, SP

  Call Centre Week Canada
Creating a Superior Customer Experience Through the Next Generation of Call Centre Management
August 18 - 21, 2008 * The Grand Hotel & Suites, Toronto, ON

  Government Contact Centres Week
The Largest and Most Comprehensive Forum for Contact Centre Professionals
August 26 - 29, 2008 * Hotel Realm, Canberra, ACT