Confirmed Speakers for 2009 include:

    • Michael Olmstead
      Vice President, North American Services and Quality
      Satisloh
    • Patrick Cabral
      Director Global Technical Support
      Eaton Aerospace
    • Phil Tarvin
      Sr. Director Global Support Services
      Varian Semiconductor
    • Dick Sweeney
      Vice President Manufacturing and Operations
      Keurig Inc
    • Mark Hessinger
      Executive Dir. Customer Service
      Gerber Scientific

Incorporating Service Design and Warranty into Your Product Lifecycle Management Initiatives

The current economic turmoil, businesses have little choice but to focus on post-sale customer satisfaction and escalating warranty costs. Considering the hesitance in investing in capital-equipment and technology, leading organizations are further leveraging data analytics to revise business processes including increased extended warranty sales, warranty allocations and recovery, sub-contracting labor to third-parties, developing contingency plans and forecasting back into development processes.

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Webcast

webinar Streamlining Warranty Allocations

Participants:

Michael Olmstead,Vice President, North American Services and Quality,Satisloh

Phil Tarvin, Sr. Director Global Support Services, Varian Semiconductor

Why attend this event?

The Warranty Management Summit 2009 is your opportunity to benchmark with like-minded executives who are experiencing the same challenges in controlling costs and warranty management initiatives. Key takeaways include:

  • Aligning field headcount and associated labor expense to support warranty
  • Exploring proven methods to develop accountability in your own organization
  • Evaluating product lifecycle management in a down economy
  • Exploring the benefits of a decentralized vs. centralized warranty chain
  • Ensuring service consistency and fewer parts usage while yielding higher reliability

This is your opportunity to network with the industries innovators and make their successes your own! Download the brochure now!


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