Find out exactly what you need to do to bridge the gap from our new line up of Customer Experience experts:

  • Sophie_de_Flamingh__Lexus Sophie de Flamingh
    Customer Relationship Manager
    LEXUS
  • Karen_Wynn Karen Wynn
    Head of Customer Experience
    BUPA
  • Chris-King Chris King
    Quality Manager – Customer Care
    ORIGIN ENERGY
  • Klaus-Kaasgaard2 Klaus Kaasgaard
    Executive Director Customer Experience and Service Enablers
    TELSTRA

Driving Profitability through Experience Management, Employee Engagement and Customer Loyalty

IQPC received overwhelmingly positive feedback of our launch event in March:

“I got real value from the speakers; so worthwhile.”
Naomi DeClerck, Customer Transformation Leader, Bupa Australia

“Extremely valuable, picked up some great insights and ideas to take back to my work environment.”
Justin Lee, Customer Experience Design, Vodafone

Now, IQPC is proud to bring you Customer Experience Interactive – with a revamped, updated format.

What’s different about this event?

With six rountables per day, each facilitated by an expert tutor – plus four plenary case studies to the entire delegate audience, this event takes a unique conference format designed to MAXIMISE YOUR LEARNING OUTCOMES.

At IQPC’s Customer Experience Interactive you will learn:

  • Align experience management with ROI to drive growth in customer loyalty, advocacy and profitability
  • Drive innovation and product improvement from customer feedback and insight
  • Harness the power of employee engagement to transform the customer experience
  • Leverage the customer experience to sustain long term business value and drive strategic planning

Who Will Benefit From Attending?

This conference has been researched and developed for key individuals across all industries including Managers, General Managers, Team Leaders and Heads of:

  • Customer Experience
  • Customer Service
  • Customer Care
  • Client Services
  • Customer Solutions
  • Customer Relationship
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