Online Learning Materials
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2010 Conference Documentation
Videos
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- Cash, Controls and Continuous Monitoring
Pushing the envelope on financial shared services value. This presentation took place at the European Shared Services & Outsourcing Week 2009. This interactive think tank session challenged the notion that Shared Services is all about cost reduction.
This think tank session took place at the European Shared Services and Outsourcing Week 2009. It was led by Joesph Collins, Senior Director of client value, APEX Analytix Inc and their clients Siemens and Johnson & Johnson.
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- Helping clients tame the market – Interview with Tiger Tyagarajan, Genpact’s COO
Prior to Tiger’s participation as Co-Chairman of the 10th Annual European Shared Services & Outsourcing Week in Edinburgh in May, we conducted this short interview with him.
The interview offers an insight into one man’s take on the current market place, the impact of the recession on sourcing strategies and what the future is likely to look like for us all. Here’s just a sample of questions touched upon:
i. How do Shared Services Organisations really add value to businesses in today’s climate….what’s actually new out there?
ii. What have been the direct changes in SSO strategy you’ve seen over the last 12-18 months since the crisis hit, and what are their long term consequences for the market place?
iii. How far has BPO really penetrated into more complex work and how much does the industry still operate in the transactional volume space?
iv. How is globalisation affecting decisions at the highest level, is it central or is it overlooked to some extent as a criteria?
You can hear more from Tiger at the 10th Annual European Shared Services & Outsourcing Week in Edinburgh this May
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- Highlights from the 9th annual Shared Services & Outsourcing Week, Budapest, May 2009
The 9th annual Shared Services & Outsourcing Week held in Budapest in May of last year was pretty special. Bringing together close to 600 of the most active and prominent players in Europe’s shared services & outsourcing space would have been an ambitious goal at the best times. So, it’s understandable that many told us it simply couldn’t be done in 2009 – but recession or not, the crowds flocked in. This short video provides a flavour of the event.
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- Computer Associates outsource local compliance
Two years ago the European arm of CA, Inc (formerly Computer Associates) embarked on a large-scale finance transformation program in partnership with BDO which involved the creation of three shared service centers, in France, Germany and the UK respectively. Carlo Nuvoletta, EMEA Head of Shared Servcies at Computer Associates discusses the benefits of this undertaking.
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Podcasts and Webinars
- Heineken: Tips for overseeing shared services
Vicki Mackintosh, Head of Accounting Services at Heineken UK, joins us to share her top three tips for running a shared service centre, how Heineken has had to adapt to pressures created by the downturn, and what she would advise others in a similar role. A site visit to the Heineken SSC is available as part of the event's registration package.
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Shell: Sharing finance activity, and surviving the odds
We spoke to George Connell, Head of Strategy (Finance Operations) and Finance Lead of Royal Dutch Shell about his overseeing of the Finance Shared Service Centre in Glasgow. He also gives us insight into how the Centre weathered the recession, how they are adding value back into the business, and his hopes for the coming years.
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Diageo: Triumphing over the challenges of delivering "next generation" Finance processes
Chris Davies, managing director of Diageo Business Services, provides us with a great first-hand look into managing global processes over a hybrid network, balancing the competing demands on shared service centres, and managing the talent agenda in this environment.
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Siemens: A Case Study in Audit Recovery Success
Simona Darjan, Accounting Manager, Healthcare Sector at Siemens Shared Services, LLC
Joe Collins, Senior Director of Client Value, APEX Analytix, Inc.
As part of the SSON series on Audit Recovery in association with Apex Analytix; SSON speaks to client Siemens about the model they adopted in accounts payable 18 months ago, examines the challenges and measures the benefits
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Driving Best in Class Source to Pay Performance and Improving Business Outcomes, a webinar with Navanit Samaiyar, Senior Vice President, Genpact
Discusses a new paradigm which takes an enterprise level view of the source to pay processes and ties them to business outcomes enabling faster pay-back and increased performance. Key learning's from this complimentary webinar session include:
- Primary differences in value realisation between leading and average Performers
- How companies can leverage structured methodology for improving business outcomes
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Managing administrative costs & delivering quality outcomes in Healthcare, a webinar with Frank Balco, Healthcare Practice Head, Intelenet
During 2010 and 2011, healthcare providers and payers will face unprecedented demands on business and technical resources as well as heavy financial demands. Intelenet Global Services and SSON present an exclusive webinar focused on helping these key industry players navigate through a difficult period that demands risk free and transparent transitional capabilities while maintaining excellent customer service.
- Bill Bierce on the ramifications of the Satyam scandal
Bill Bierce, Attorney, Bierce & Kenerson
India's biggest corporate fraud exploded last week as Satyam chairman and founder Ramalinga Raju confessed to overstating company cash reserves by a billion dollars. In this exclusive interview with SSON's Jamie Liddell, leading sourcing specialist Bill Bierce of Outsourcing-Law.com looks at the immediate impact of the scandal - and what can be done to ensure it can't be repeated.
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Carl Barnes on quick wins at DHL and beyond
Carl Barnes, CFO, DHL Global Business Services UK
In these critical times every penny counts - and, as DHL's Carl Barnes explains to SSON's Jamie Liddell, there may well be some very low-hanging pennies locked up in your systems. This podcast also looks at the UK's Late Payment Act and how companies can leverage it to ensure prompt payment from debtor organizations.
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The Importance Of Good Communication In Critical Times
Mike Colicchio, MD, Celanese Hungary Kft
In turbulent economic times it's vital to keep clear lines of communication open - and not to overreact to the turbulence. SSON's Jamie Liddell speaks with Mike Colicchio about how the latter is maintaining good communication throughout his organization, and what other steps shared services can take to mitigate against the worst impact of the financial crisis.
Whitepapers, Articles and Industry Reports
- Hanse Orga brings success to businesses with Automated Services
Hanse Orga’s automated initiatives have led to several success stories for their clients. Find out how.
- Operating Shared Services off the Beaten Track
Simon Cramond, Head of Shared Services at LIME, explains to SSON how operating shared services in the Caribbean presents its own unique pros and cons.
- Defining shared services and sourcing excellence in the new global business environment
Brent Harder, MD COO Division at Credit Suisse explains how companies have had to adapt in the aftermath of the game-changing financial crisis, and the immediate strategies that SSOs should undertake within the recovery period.
- Recent News: Prime Minister Brown targets Whitehall Shared Services initiative
Gordon Brown is steering the UK government towards the establishment of a shared services model in an effort to make savings of £4billion per annum by 2013.
- Beyond Ethical Considerations in LPO
Management challenges for hiring legal process outsourcing services
By: William B. Bierce, Bierce & Kenerson, PC
- Six Quick Working Capital Wins
Easy steps to help protect your organization against the worst effects of the downturn
By: Jamie Liddell
- How to Build a Business Case for Shared Services, by Stuart Hearn, Partner, plusHR Consulting
Shared services centers (SSCs) are becoming increasing popular as a means of effectively providing support services to the business, particularly in HR, Finance and IT. They may be based on- or offshore, and may be part of the organization or outsourced. Regardless of what the end solution might look like, a solid business case will need to be built, and this guide summarises 10 key steps in this process.
- Top Ten Tips for Better Benchmarking
Benchmarking is a key facet of operations in the shared services and outsourcing arena. Knowing where you stand in comparison with those around you - and, critically, how to use that information to improve your business - is an invaluable asset, especially when the landscape is changing as rapidly as it has been. But benchmarking itself might not be as straightforward as it sounds…
- Top Ten Mistakes Made When Offshoring
Sending work offshore can be a valuable tool for firms looking to enjoy the benefits of labour arbitrage, increased geographical penetration and strengthening ties with national governments. It can also be a nightmare. Done incorrectly, offshoring can undermine the very foundations of a company with bills that could draw tears from a stone. It’s amazing, then, how often it all goes pear-shaped…
- The Year Ahead: 2010 in Shared Services & Outsourcing
What will the future bring? Our assorted experts give you their thoughts...
- What Goes Wrong With BPO?
Phil Searle, Advisory Board Member for the Shared Services and Outsourcing Network, asks Gerald Sackey-Addo, Finance Business Partner at a Leading HealthCare Company, about his experiences with business process outsourcing and what Gerald sees as the main issues that need to be addressed to ensure long term success.
- 7 Procurement Outsourcing Myths, Demystified - from Genpact
- New SEPSM Methodology Delivers Enterprise-Level Effectiveness of the Source-To-Pay Process
- Recovery Audit and Overpayment Detection – Apex Analytix
How Best Practices in Accounts Payable Can Boost Your Profitability
- Recent News: UK Home Office lauds shared services programme
The UK Home Office has announced its completion of a savings-driven shared services initiative which has been delivered within a budget of £13million.
- Ten Global Payroll Challenges (and How to Overcome Them)
Shared Services & Outsourcing Network (SSON) takes a look at ten of the biggest challenges associated with moving to a global payroll system.
- How to choose an International Payroll Provider
This whitepaper from Intercomp Global Services describes 3 main reasons why multinational companies would want to switch to international payroll
- Building an Efficient Global Payroll Service: Outsourced or Captive
SSON hosts this roundtable session on Global Payroll solutions, looking at both the captive and outsourced options
- BDO Study: Local Compliance in Global Business
BDO Stoy Hayward has conducted a study to examine the different models that companies have adopted as they centralise, to ensure compliance with local regulatory requirements
- BDO presents: The Consequences of Non-Compliance in Global Business
A study which examines the penalties and regimes that are in place for failing to comply with regulations the world over. The responses of 67 of those countries are summarised in this report.
- Fiserv Whitepaper: Achieving Operational Transformation
Forward-looking shared services, having reduced transactional cost by way of gains in operational efficiency, are now looking for ways to leverage the organizational restructuring and enhanced technology platforms developed as part of the shared services movement.
- Basware Research Report - Cost of Control: The Real Price of Cost Cutting
The Cost of Control: The Real Price of Cost Cutting is an investigation that leads on from a piece of global research conducted in June 2009 that identified key issues around the strategic challenges facing purchasing and finance functions within large organizations. Entitled Cost of Control, the June study surveyed 550 senior financial decision makers in France, Benelux, Spain, Germany, Scandinavia, UK and the United States. The report explores the process, the drivers fuelling business uptake, the obstacles still inhibiting supply chain development, and the benefits companies can expect.
- Basware Press Release - ADT & Tyco save £400,000 with Basware invoice automation
ADT Fire and Security plc and Tyco Fire & Integrated Solutions (TF&IS), both Tyco International companies, have selected leading purchase to pay provider Basware for invoice automation services in a deal that has saved the company £400,000 in the first year. The services were implemented across multiple locations in the UK, to provide a centralised point of processing.
- Basware White Paper - Three steps Procurement and Finance must take together to reduce supply risk
As supplier bankruptcy risk is clearly rising, CEOs, CFOs and procurement leaders face other types of supply risk as well. When companies fail to track, report, and manage supplier accreditations, certifications and standards, overall business risk increases as well. Consider how the US Federal government chose to make an example of Wal-Mart for failing to manage the labor credentials of contractors working inside stores. In other cases, The Gap, Monsanto and dozens of other large multinational companies were caught up in contractor and supplier child labor scandals. To fully address these issues, multiple constituents inside organizations must take ownership of the issues, working together to ensure supplier compliance. Working together, procurement and finance can take action today, creating the right team to build increased overall spend and supplier visibility, enable better A/P coordination and results and deploy enabling P2P technology to drive compliance and overall risk reduction.
- Enabling A/P to be an asset versus a liability when it comes to supplier relationships
- Empowering internal audit and risk management to do a better job of analyzing supply risk
- Focusing on building visibility into key supplier metrics and key performance indicators KPIs.
Selection of 2009 Conference Presentations
Tip of the Week!
Other Presentations
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Why Implement Innovation in Shared Services?
Bev Rose, Ergon Energy
What benefits are there for innovative companies? How will a change to innovation affect a group? How can a staff survey be used to drive innovation? Ergon Energy's Bev Rose answers these questions and more in this audio and slide presentation from the 11th Annual Shared Services APAC 2008.
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Driving best-in-class Source to Pay (S2P) performance and improving business outcomes
Navanit Samaiyar, Genpact
Companies often lack the visibility into what best -in-class processes look like and, therefore, can be challenged with end-to-end process improvements. As a result, there are significant differences in value realization between leading companies and average performers. Specifically, in the Source to Pay (S2P) arena, it is critical to look at processes end-to-end — from spend analysis to accounts payable — to truly leverage the full benefits of sourcing and procurement operations. Genpact presents a new paradigm which takes an enterprise level view of the source to pay processes and ties them to business outcomes enabling faster pay-back and increased performance.
2009 Conference Documentation and Post Conference Report
- 9th Annual Shared Services Week 2009 Post Show Report
The 9th annual Shared Services & Outsourcing Week held in Budapest in May of last year was pretty special. Bringing together close to 600 of the most active and prominent players in Europe’s shared services & outsourcing space would have been an ambitious goal at the best times. So, it’s understandable that many told us it simply couldn’t be done in 2009 – but recession or not, the crowds flocked in. This short report provides a flavour of the event.
- Highlights from the 9th annual Shared Services & Outsourcing Week, Budapest, May 2009
The 9th annual Shared Services & Outsourcing Week held in Budapest in May of last year was pretty special. Bringing together close to 600 of the most active and prominent players in Europe’s shared services & outsourcing space would have been an ambitious goal at the best times. So, it’s understandable that many told us it simply couldn’t be done in 2009 – but recession or not, the crowds flocked in. This short video provides a flavour of the event.