Global Marketplace Partner:
The Outsourcing Institute
Founded in 1993, The Outsourcing Institute (OI), located at outsourcing.com, is a neutral professional association dedicated solely to outsourcing, providing information, research, networking opportunities and customized outsourcing services and solutions to the outsourcing industry. OI is recognized worldwide for its intellectual capital, outsourcing practice expertise and unbiased thought leadership. OI' s commitment to innovation, along with its mission to advance the skills and knowledge of its membership, has made it the most respected and relied upon brand for the outsourcing marketplace. OI&rsquo s executive network, which is comprised of more than 70,000 professionals worldwide, looks to OI as the go-to source for outsourcing thought leadership, information and advice.
Customer Management IQ
Become a member of Customer Management IQ and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.
Become a member here: http://www.customermanagementiq.com/member
Contact Center Pipeline
Contact Center Pipeline is a monthly instructional journal focused on driving business success through effective contact center direction and decisions. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience. Our writers and contributors are well-known industry experts with a unique understanding of how to optimize resources and maximize the value the organization provides to its customers.
CRMXchange is a premier web site dedicated to providing information in an innovative and interactive environment to CRM/Contact Center professionals. The site offers free webcasts, on line training, white papers, newsroom, monthly columns, and a showcase for products and services for the industry.www.crmxchange.com Visit our community exchange networking site www.mycrmexchange.com
Customer Service Manager
CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.
Customer Care Coach
The Customer Care Coach is self study leadership training in the "Art and Science of Exquisite Customer Care." Designed for customer service managers and small business owners, it's a step by step learning experience that engages manager and employees in the creation of a positive, customer caring culture. Grounded in the principles of Positive Psychology and created by JoAnna Brandi & Company, a 19 year customer loyalty business, it helps leaders create an engaged workforce that is conscious, competent and caring.
Customer Service Advantage
The Customer Service Advantage is a fast-read resource to help customer service pros keep customers satisfied, improve service, increase customer loyalty and manage the stress of the job.
Twice a month it offers real-world examples of how other companies cope with the pressures of providing customer service that creates enthusiastic customers. CSA�s mission is to provide practical methods for increasing customer satisfaction, keeping motivated day in and day out, and gaining internal support.
The International Customer Service Association Toronto Chapter (ICSA-TC)
The International Customer Service Association Toronto Chapter (ICSA-TC) is a non-profit association led by customer service professionals dedicated to promoting excellence in the development and awareness of excellence in the customer service profession through networking, education and research. By joining the Toronto Chapter, you will have the opportunity to meet other customer service professionals from a wide variety of service-oriented organizations. Our monthly meetings, conferences, and special events provide a forum to develop professional relationships with some of the top people in your field. Joining this dynamic and progressive organization is your key to customer service excellence. For more information regarding membership, training, consulting, careers, and our certification programs, please contact us.
The Stevie Awards for Sales & Customer Service honor and generate public recognition of the accomplishments of customer service professionals professionals worldwide. The entry deadline is October 15. Late entries will be accepted through November 14.
Choose from 27 categories honoring customer service and call center individuals, teams, and departments. The competition is structured so that you will complete only against other firms of your size, in your industry. So if you're a small or medium-size company, you'll have just as much opportunity to win a Stevie as a Fortune 100 company does.
Enter today at iqpc.stevieawards.com.
The Society of Workforce Planning Professionals (SWPP)
The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; one free web seminar per year; and $100 discount for CWPP certification and the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession. For more information, please visit our website at www.swpp.org.
The International Institute for Outsource Management (IIOM)
The International Institute for Outsource Management (IIOM) was established in 2007 with the sole purpose of supporting and developing the outsource supplier community. Based on over 20 years of buyer advisory support the IIOM is uniquely positioned to evaluate, develop and guide this development with productive end results.
For more than 35 years, TARP Worldwide has been revolutionizing the customer
experience. Today, our two divisions continue to create innovative solutions to help
Release the Profit of Interaction™. TARP’s Research Division quantifies the customer experience in financial terms, tracking its implications, and guiding resource allocation and
executive decision-making. TARP’s Practices Division develops strategies to improve customer service, improve marketing and sales communications, improve frontline effectiveness, and inspire employees to attain higher performance.
Founded in 1998, CallCenterJobs.com is a leading “niche” employment resource for experienced Call Center and Customer Service professionals. More than a typical job board, CallCenterJobs.com is guided by a management team that possesses 20+ years of industry experience and has deep roots within the call center community. Our site boasts the largest collection of QUALITY job openings in the business and has built a solid reputation for attracting higher caliber candidates who are focused on achieving their long-term career goals.
TelePlaza is a comprehensive online directory that provides more valuable and relevant call center content than any other “niche” industry Web site. TelePlaza’s market intelligence, tactical resources and database management make the site the ultimate resource for linking buyers and sellers. Companies who appear on the TelePlaza directory find themselves just 2-3 clicks away from the FRONT pages of Google, Yahoo, MSN, and 30+ other search engines. TelePlaza visitors have access to the most up to date industry information available Online.
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Led by 1to1 Magazine, our print, electronic and custom publications explore the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group.
Snowfly: Inspiring Performance and Loyalty in Today’s Workplace
Goingtomeet.com - The Most Comprehensive Online Conference Directory