Some of you may know us quite well but for those that are new to the Call Center events, we wanted to formally introduce ourselves. Please contact any of us with your questions, queries or if you just want to chat! We hope to see you at the 11th Annual Call Center Week in June!
Senior Conference Producer and Sector Leader
Lisa Schulman is the Sector Leader and Director of Product Development for the Customer Management and Marketing IQ Portfolio at the International Quality & Productivity Center.
First joining IQPC in 1995, Schulman continues to build a strong portfolio of large-scale branded events, including: Call Center Week, Call Center Summit, Customer Feedback Week and Customer Experience Summit. Her contribution to the company was recognized by her peers, and in 2008, Schulman was honored as IQPC's Most Profitable Conference Producer.
Schulman conducts industry research, identifies and secures speakers, writes promotional materials, helps secure sponsorship commitment, conducts on-site interviews, and plays a strategic role in internal marketing/telesales functions. Schulman also creates and leads Customer Advisory Boards to ensure content quality, relevancy and value for attendees. Her aim is to respond to customer feedback and to provide customers, speakers and sponsors with the best possible customer experience.
Schulman also co-hosts numerous business radio shows and is an on-site reporter at large scaled events. Lisa serves on the Board of Directors for our “sister company” Customer Management IQ www.customermanagementiq.com/advisory.cfm. She holds an MBA in Marketing and Management from Columbia Business School.
Operations Director, North America