Supporting Media Partners for Customer Management IQ events
Chinwag
Websites: www.chinwag.com
www.jobs.chinwag.com
www.digital-mission.org
The Chinwag community is a focal point for digital media practitioners in the UK and beyond. Founded in 1996, it has grown into a community media company that publishes websites, discussion forums and blogs supporting the people and companies who work in the digital industry. In February 2007 the Chinwag Live events series launched, topical panel discussions that have also gone on tour around the UK.
Since July 2008, Chinwag have worked closely with the UK Trade & Investment in organising the Digital Mission series, which help UK digital SME’s to expand their businesses abroad, forge partnerships with US companies and seek investment from overseas. They also publish Chinwag Jobs, the leading recruitment website for digital marketing, media, technical and design positions.
Customer Service Network
Website: www.csn-journey2excellence.com
CSN is one of the UK's leading authorities in customer service excellence, with over 400 members including some of the UK's largest organisations.
We are a leading provider of practical help and value-for-money solutions for improving the customer experience. CSN has developed a complete range of products and services, including customer surveys, benchmarking, training and development, assessment, consultancy and accreditation that support an organisation on their journey to service excellence.
Everything we do is designed to help organisations gain a competitive advantage through service excellence. If you are on your own service excellence journey, let CSN be your guide.
Mashable
Website: www.mashable.com
Founded in July 2005, Mashable is the world’s largest blog focused exclusively on Web 2.0 and Social Media news. With more than 20 million monthly pageviews, Mashable is the most prolific blog reviewing new Web sites and services, publishing breaking news on what’s new on the web and offering social media resources and guides.
Utalkmarketing.com
Website: www.utalkmarketing.com
www.utalkmarketing.com is a global hub for marketing knowledge. Our mission is to fuel your passion for marketing by bringing the latest news to inform you, ads to inspire you and comment to challenge you. The site is totally free to air and we invite you to upload your own work such as case studies you are proud of, or tips you would like to share.
We’re also the UK’s leading providers of digital marketing training. We have successfully trained some of the biggest agencies and brands globally such as AMVBBDO, OMD, Time Warner, MTV, Vodafone and Telegraph. We are experts in delivering practical training that delegates can use as soon as they get back to the office.
The Chief Marketing Officer (CMO)
website: www.cmocouncil.org
The Chief Marketing Officer (CMO) Council is dedicated to high-level knowledge exchange, thought leadership and personal relationship building among senior corporate marketing leaders and brand decision-makers across a wide-range of global industries.
Henley Business School
Website: www.hccmsite.co.uk
Contact: Tony Harrington, Assistant Director, The Henley Centre for Customer Management
Tel: +44 (0)1908 674912
Email: tony.harrington@henley.reading.ac.uk
The primary objective of the Henley Centre for Customer Management is to promote Customer Focus and Service Excellence best practice. It does this by observing practice in leading companies and synthesising this into useful knowledge that helps members to improve their own Customer Management and Customer Service plans and implementations. The Centre, under the directorship of Professor Moira Clark, provides a genuine opportunity to harness the forward thinking that could put you ahead of your competition. It brings together business practitioners, industry thought-leaders and experts/academics to help organisations to tackle today's business challenges through an ongoing programme of workshops and highly focused research projects. If you are interested in becoming a member of the Henley Centre for Customer Management or just want to know more about it, please contact Tony Harrington who’s details are above.
FEDMA
Website: www.fedma.org
FEDMA, the Federation of European Direct and Interactive Marketing, represents the sector in all its forms at European level. FEDMA's objective is to protect and promote the European direct and interactive marketing sector by creating, through representation, self-regulation and information, acceptance of and confidence in direct and interactive marketing within a healthy commercial and legislative environment in which the sector can profitably operate and develop. Representing the interests of over 18,000 companies, FEDMA is the single voice dedicated to building the business of cross-border direct and interactive marketing, both through its vast network of businesses within and beyond Europe, and by representation within the EU institutions and other international bodies. All our members enjoy a wide range of services. Please click here for a complete list of direct marketing associations in Europe and elsewhere affiliated to FEDMA.
HKCCA
Website: www.hkcca.com
The Hong Kong Call Centre Association (HKCCA) represents the contact centre industry in Hong Kong and Southern China and was formed by a group of call centre users in September 1999. The association has a mission to help local organisations improve their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology.
To find HKCCA on Facebook, to follow them on Twitter or join their Linkedin group please click the links below.
Mycustomer
Website: www.mycustomer.com
MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 70,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.
Call Centre Helper
Website: www.callcentrehelper.com
Call Centre Helper is the UK's most popular online call centre magazine. Over 21,000 readers per month. Published every Thursday, Call Centre Helper magazine covers a range of topics including Management, Technology, Tips, News and over 300 Call Centre Management Jobs.