Solution providers at the Customer Experience Exchange 2010 are selected based on the requirements and interests of our delegates. The following solution provider categories are being sought for this Exchange for business meetings with our delegates:
- Customer Feedback
- Unprompted Customer Feedback
- Customer Complaints Management
- Performance Improvement
- Process Excellence
- Market Research
- Customer Insight
- Multi-Channel Brand Management
- Customer Satisfaction (Monitoring & Measurement)
- Customer Loyalty
- Employee Loyalty, Rewards and Incentive Programmes
- Change Management
- Recruitment
- Training
- Multi Channel Integration (Online, Contact Centre, SMS, etc)
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- Net Promoter Score
- Customer Analytics (Predictive Analytics)
- Online Customer Experience
- Knowledge Management
- Customer Interaction Management
- CRM Solutions
- Business Intelligence
- Unified Communications
- Smart Agent Desktop
- Virtual Agents
- Call / Skills Based Routing
- Outsourcing
- Online Help and Support
- Web Portal Enhancement
- Social Media
- Web Monitoring
- IVR (Interactive Voice Response)
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Join us in November and gain the unique opportunity to be a part of this exclusive invitation-only event. The Exchange offers you the chance to do business with some of world’s largest companies - participating in pre-arranged one-on-one meetings with decision makers who are currently in the market for solutions that will provide them with immediate gains.
You’ll have direct access to the in-depth profiles of leading Chief Customer Officers and VPs/Directors of Customer Experience, Customer Service, Sales and Marketing, including information on their budgets, operational objectives and purchasing and investment strategies for the coming 6-18 months.
This is your opportunity to offer strategic guidance to your top prospects and help them and build a world-class information customer experience strategy.
For more information on Solution Provider opportunities, please e-mail exchangeteam@iqpc.com or call +44 (0) 207 368 9500.