2010 Sponsors & Exhibitors
Acxiom
Website: www.acxiom.co.uk
Acxiom is a recognised leader in marketing technology and services that enable marketers to successfully manage audiences, personalise consumer experiences and create profitable customer relationships. Our superior industry-focused, consultative approach combines consumer data and analytics, databases, data integration and consulting solutions for personalised, multichannel marketing strategies.
Acxiom leverages more than 40 years of experience of data management to deliver high-performance, highly secure, reliable information management services. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, USA, and serves clients around the world from locations in the US, Europe, Asia-Pacific, the Middle East and South America. For more information about Acxiom, visit Acxiom.co.uk.
Alleigiance
Website: www.allegiance.com
Allegiance, Inc. offers a new approach to Voice of the Customer (VOC) software that gives companies the ability to collect feedback from multiple channels, such as social media, online and mobile surveys, to engage and rescue customers in real time. Allegiance solutions measure customer and employee engagement, uncover insights, and reveal precise actions to grow loyalty and increase revenue. Allegiance ranked No. 5 on the Inc. 500 list of fastest growing, privately held software companies in 200 and number two in the Top 10 Growth Chart by the Software 500 in 2010. Your success comes from our unique combination of ad-hoc surveys, transactional surveys, relationship surveys together. We have a proven process to help you collect, analyze and then take action from your data. With both solicited (survey) feedback data, and unsolicited feedback data, the right tools and data integration together, you will create better insights.
Convergys
Website: www.convergys.com
At Convergys, we're a global leader in relationship management. We deliver a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients and their customers.
Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers to improve business performance. We help our clients recruit, service and retain customers using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made us a global leader for 25 years.
Maritz Research
Website: www.maritzresearch.co.uk
Since 1973 Maritz Research has given clients the insight to help them deliver the promised brand experience. To do this they identify, research and consult on brands, customer experience, loyalty and employees across a range of sectors including retail, automotive, transport, financial services, IT, hospitality and pharmaceuticals. Part of the US based group Maritz Inc, in Europe, Maritz Research has over 100 employees based in Great Britain and Germany.
ClickSoftware
Website: www.clicksoftware.com
ClickSoftware is the leading provider of mobile workforce management and service optimisation solutions that create business value for service operations through higher levels of productivity, cost effectiveness and ultimately customer satisfaction.
We offer a full range of service management software for any size of service organisation from 5 to 500,000, including a host of implementation, educational, and support services-all aimed at helping you service more customers every day, week, month and year.
Customer satisfaction is the lifeblood of any organisation and ClickSoftware’s technology and expertise are at the heart of the most successful service operations around the world.
Attensity
Website: www.attensity.com
Attensity delivers an integrated suite of Customer Experience Management applications to meet the demands of a new breed of empowered consumers.
Attensity’s solutions are powered by semantic technologies that allow organizations to Listen to and Analyze multi-channel customer conversations, to Relate insights back to the business and to Act by responding via multiple channels of communication.
With Attensity, Enterprises get a 360 degree of the customer and turn insights into action-optimising service and creating strong customer loyalty.
More information is at
http://blog.attensity.com
http://twitter.com/attensity
www.facebook.com/attensity
SynGro
Website: www.syngro.com
SynGro is the world leader in helping large companies drive action from customer feedback. We provide intelligent Enterprise Feedback Management™ (iEFM™) solutions to large enterprises to gather and understand the Voice of the Customer and ensure that the subsequent actions result in positive outcomes.
Working with an international client base, SynGro provides iEFM™ technology and processes to:
- shape customer strategy
- deal with disaffected customers and promote customer advocacy
- achieve continual business improvement
- create a customer centric culture
- positively affect bottom line performance
If you are striving to integrate customers closely into your business operations visit us @ www.syngro.com.
Lippincott
Website: www.lippincott.com
Founded in 1943, Lippincott pioneered the disciplines of brand strategy and design. Central to this is understanding the role brand plays within the customer experience. Our approach has been to not just help businesses map the customer journey and deliver great customer experiences; we have focused on helping modern businesses and those tasked with being the customer champion, to reconcile the multiple agendas and interests internally and externally, so that a compelling and consistent branded customer experience can be delivered across the entire customer journey. We have helped many of the world's leading company's across a whole host of industries develop their branded customer experience, including Orange, Walmart, Virgin Atlantic, Delta Air Lines, Citibank, McDonald's and Nissan.
Parature Inc.
Website: www.parature.com
Today’s leading organizations are turning to Parature to help them provide service and support that enhances their customers’ experience, while reducing service-related costs. Parature Customer Service™ software integrates a customer portal, knowledgebase, ticketing application, chat, and a host of other service modules in one dynamic, tightly unified system that manages all your support needs. Parature’s integrated social media application, Parature for Facebook, is the industry’s first and only support application that empowers organizations to provide direct one-to-one engagement to their customers directly through Facebook.
www.parature.com/facebook
arvato services
Website: www.arvato-services.com
arvato services, a subsidiary of arvato AG and thus of the Bertelsmann Group, is the leading service provider for effective solutions centering on customer communications, customer retention and supply chain management for markets located both inside and outside Europe. We are the power behind many leading international brands.
Efficient, holistic customer relationship management is our business. Our range of services extends from acquiring new customers, assisting current customers at international service centers and developing customer online and customer loyalty programs to managing complex logistics projects and providing financial services.
More than 30,000 employees work around the world in a unique network of exceptional expertise.
BDRC Continental
Website: www.bdrc-continental.com
BDRC Continental has long been a trusted research and CEM consultancy to major international brands. Recently shortlisted for a research industry excellence award, our CEM work combines leading edge technological capabilities, deep service sector expertise and actionability.
Uniquely positioned to help, we understand that CEM is about more than just research and helps clients:
- Maximise new business pipelines and identify customer journey ‘hotspots’
- Kick-start organisational and cultural change
- Track standards and performance improvement
- Integrate customer feedback with customer-level management information
- Share customer insight and performance updates.
Ipsos Loyalty
Website: www.ipsos.com/loyalty
Ipsos Loyalty is a market research institute specialized in advising clients on driving the quality and profitability of the relationships with their customers, clients, partners and employees. We are a global leader in understanding relationships and driving the improvement of both quality and customer experience. Our objective at all times is to deliver concrete insights and actionable recommendations to allow our clients to improve their business results. Present in 46 countries across all regions of the world, Ipsos Loyalty has experience and norms across all key sectors.
Medallia
Website: www.medallia.com
Medallia the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.
SAP
Website: www.SAP.com
SAP is the world's largest business software company and the third-largest software supplier overall. Today, more than 43,400 customers worldwide run more than 84,000 installations of SAP software.
Sky IQ
Responsetek
Website: www.responsetek.com
ResponseTek is in the software business, delivering on-demand customer experience management (CEM) software and solutions to help companies continually improve the quality and consistency of the delivered customer experience.
ResponseTek customer experience management (CEM) products help you listen to your customers in real-time, and provide you award-winning business intelligence, reporting and workflow tools, to close the gap between your brand promise and customer service delivery. We create groundbreaking CEM solutions for Global 1000 corporations, transforming the voice of the customer into actionable business intelligence. The goal? To improve customer experiences, and improve your business.
Mary Gober International
Website: www.marygober.com
Mary Gober International (MGI) delivers behavioural change training based on our unique Psychology & Language of Service™ which is proven to deliver improvements in customer satisfaction, employee engagement, operational efficiency, regulatory performance and financial results. Our training methodology has been created by customer service expert, Mary Gober. It is proven to provide the mindset, communication and behavioural skills to optimise any relationship, be it with customers, colleagues or suppliers. MGI has delivered customer service culture development training to organisations in 33 countries worldwide. Our programmes have been delivered to small privately owned enterprises, not-for-profit and large blue chip organisations.
Quantumn tm
Website: www.quantumtm.com
Quantum Group provides multilingual, end-to-end, B2B direct and digital marketing and customer engagement services to the world’s leading IT and Telecommunications companies. With offices in UK, India and Singapore, the organisation’s focus on customer experience services for the IT industry has led to greater expertise in understanding the needs and challenges of different types of businesses within the sector from large global blue chip organisations to their channel and business partners. The quantum Group is very proud of the fact that it has built long-term relationships with all its clients. It has supported IBM for 9 years, Symantec and Microsoft for 7 years and SAP and Avaya for over 3 years. This culture of long-term partnership building remains the core value upon which the Group’s business model is built.
Sword Ciboodle
Website: www.sword-ciboodle.com
Sword Ciboodle offers a comprehensive set of customer engagement applications proven to increase efficiency, drive revenue and reduce operational costs. Used by leading brands such as Sears, Sony, Admiral, Standard Bank and recognised by Forrester as a leader in Customer Service, our software embraces every dialogue and every service interaction, no matter who you are or where you may be: from customer, contact centre agent to back office specialist; from community user, field or branch worker.
Sword Ciboodle’s flexible business process platform can be readily adapted to meet your organisation’s needs. Leveraging an open-architected, reliable foundation, it demonstrates a commitment to web-services, openness, and industry standards and is proven to rapidly integrate with your existing legacy core application landscape.