2010 Speakers

Your 2010 Expert Faculty

Find out more about your speakers backgrounds and specific areas of expertise

lush Andrew Gerrie
Co-founder & CEO
LUSH
cigna Ingrid Lindberg
Chief Experience Officer
CIGNA
temkin Bruce Temkin
Customer Experience Transformist & Managing Partner
Temkin Group & former VP & Principal Customer Experience Analyst
Forrester
martiz Roger Sant
VP Global Solutions
Maritz Research
rodetta Jay Topper
Senior Vice President, Customer Success
Rosetta Stone
t Stefan Schäfer
VP IT Customer Solutions
Deutsche Telekom
lippin Simon Glynn
Senior Partner
Lippincott
forrester Moira Dorsey
Vice President, Research Director
Forrester
dell Gary Fox
Global Customer Experience Director
Dell
orange Andrew Williams
Group Director Customer Experience Strategy
Orange
microsoft Abigail Rappoport-Sharan
Director Customer & Partner Experience
Microsoft UK
xerox Ricardo Berrio
Director of Customer Service Operations
Xerox Europe
Deutsche-Bank Dirk Kronshage
Director Global Transaction Banking
Deutsche Bank
lego Cecilia Weckström
Director, Consumer Insight & Experience Innovation
LEGO Group
cablecom Federico Cesconi
Director of Business Intelligence
Cablecom
telefonia Graham Webster
Director of Customer Experience
Telefónica O2 Europe
thomas Paul Hopkins
Director of Customer Service & Operations
Thomas Cook
pltaform Lee Gladwell
Sales & Marketing Director
Platform, Co-Operative Financial Services
cs Steve Mason
Director West Europe
ClickSoftware
zclt Rob Siefker
Senior Manager Customer Loyalty
Zappos.com
tomorrow Dean van Leeuwen
Co-Founder
TomorrowToday International
henley Moira Clark
Professor of Strategic Marketing & Director, Henley Centre for Customer Management
Henley Business School
cef Professor Morris Pentel
Chairman
Customer Experience Foundation
Acxiom Steven Plimsoll
Vice President, Global Consulting Services – EMEA
Acxiom
QoE Carl Lyon
Founder
QoE