March 22 - 24, 2010, Trump International Beach Resort, Miami, FL
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Book your hotel room by March 8th to receive the group rate!
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Increasing Customer Satisfaction and Retention by Identifying New Trends in Customer Behavior, Developing and Applying Next-in-Class Metrics and Measurements
March 22-24, 2010
Trump International Beach Resort, Miami, FL
Bring Your LSS Colleagues and Take Advantage of BOTH Events!
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IQPC Cancellation, Postponement and Substitution Policy
Payment is due in full upon completion and return of the registration form. Due to limited conference space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be confirmed until payment is received. Admission to the conference will be refused if payment has not been received.
Cancellation and Substitution Policy
Provided the fee has been paid in full, substitutions at no extra charge can be made up to 7 business days before the start of the conference. Cancellations must be received in writing or by fax to +44 (0)20 7368 9301, more than 7 days before the conference is to be held in order to obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior to the conference will not be credited. In the event that IQPC cancels an event payments received at the cancellation date will be credited towards attendance at a future conference, or in the event of postponement by IQPC, a rescheduled date. Credit notes remain valid for twelve months. IQPC reserves the right postpone or cancel an event, to change the location of an event or to alter the advertised speakers for an event. IQPC is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism, or hostilities
You may substitute a delegate at any time.
For cancellations received in writing more than seven days prior to the event, a €120 (+VAT) administrative fee will be charged and a credit memo for the remaining amount will be issued. Credit memos may be used at any IQPC event within one year of issuance by any representative from your company.
For cancellations received in writing less than seven days prior to the event, no credit memo or refund will be issued. Only a valid doctor’s note will entitle you to a credit memo.
In the case of IQPC cancelling an event (conference, workshop and/or dinner etc.), a credit memo will be issued.
Questions about IQPC's Conferences, Events or Training Seminars? Contact us on 1-800-882-8684 or email firstname.lastname@example.org now!