March 22 - 24, 2010, Trump International Beach Resort, Miami, FL
Register now to reserve your seat.
Book your hotel room by March 8th to receive the group rate!
Download 2010 Brochure
Click here for customer experience articles
Become a Customer Management IQ Member and receive our weekly newsletter!
Increasing Customer Satisfaction and Retention by Identifying New Trends in Customer Behavior, Developing and Applying Next-in-Class Metrics and Measurements
March 22-24, 2010
Trump International Beach Resort, Miami, FL
Bring Your LSS Colleagues and Take Advantage of BOTH Events!
Click here for more info.
Learn more about sponsor & exhibit opportunities
Mark Your Calendar
Tell a Colleague
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Led by 1to1 Magazine, our print, electronic and custom publications explore the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group.
CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. CRM represents what is now becoming an organized body of knowledge and strategy to be reckoned with. The CRM Association aims at representing the industry as not just a purveyor of knowledge and information, but an action-oriented association that will protect and promote the interests of customer relationship management and its institutions and provide the members with the tools that it needs to enrich and improve that customer experience – be it the member’s direct customers or the customers of the members customers.
COLLOQUY® comprises a collection of publishing, education and research resources devoted to the global loyalty-marketing industry. Owned by LoyaltyOne, COLLOQUY has served the loyalty-marketing industry since 1990 with over 30,000 global subscribers to its magazine and www.colloquy.com the most comprehensive loyalty web site in the world.
COLLOQUY’s research division develops research studies and white papers including industry-specific reports, sizing studies and insights into the drivers of consumer behavior. COLLOQUY also provides educational services through workshops, webinars and speeches at events throughout the world and is the official loyalty-marketing partner of both the Direct Marketing Association and the Canadian Marketing Association and a content provider to the American Marketing Association. COLLOQUY also operates the COLLOQUY Network, a global consortium of practitioners certified in COLLOQUY’s proprietary methodology.
Customer Care Coach
The Customer Care Coach is self study leadership training in the "Art and Science of Exquisite Customer Care." Designed for customer service managers and small business owners, it's a step by step learning experience that engages manager and employees in the creation of a positive, customer caring culture. Grounded in the principles of Positive Psychology and created by JoAnna Brandi & Company, a 19 year customer loyalty business, it helps leaders create an engaged workforce that is conscious, competent and caring.
Become a member of Customer Management IQ and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.
Become a member here: www.iqpc.com/IQLogin.aspx
[ Register Now ]
Questions about IQPC's Conferences, Events or Training Seminars? Contact us on 1-800-882-8684 or email email@example.com now!