Speaker Faculty Includes Senior Executives Such As:

  • Elaine Del Rossi
    Client Experience Officer
    HTH Worldwide
  • Rick Otero
    Executive Vice President, Services and Customer Experience
    Capital One Bank
  • Suzanne Dunham
    Senior Vice President, Customer Service, Integrated Broadband Services
    Capital One Bank

Improving Customer Experience and Streamlining Costs by Blended Channel Outreach

If the key to creating a competitive advantage is the overall customer experience, then what is your organization doing to stay ahead? In today’s dynamic environment, organizations have to keep up with the many channels of customer interaction: website, call center, in-store, etc. Organizations must integrate these mediums of communication and create a cohesive blended channel outreach and facilitate a platform for more efficient communication to ensure a positive customer experience.

The Customer Experience Summit will present an opportunity to leverage and enhance the mechanisms, tools and metrics to enhance a company’s cost effectiveness of pursuing customer centric initiative, accomplish more with fewer resources and formulate ideas on how to generate a higher level of revenue and customer satisfaction.

Join us as we review challenges including

  • Gaining company wide buy-in
  • Formulating cohesiveness of message across departments
  • Launching and prioritizing customer focused initiatives
  • Dealing with budgets
  • Keeping up with rapidly changing technologies
  • Using new media and marketing tools
  • Analyzing complaint and feedback data
  • Quantifying the impact of an enhanced customer
Sponsors Media Partners
Sponsors-new Media

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