March 22 - 24, 2010, Trump International Beach Resort, Miami, FL
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Increasing Customer Satisfaction and Retention by Identifying New Trends in Customer Behavior, Developing and Applying Next-in-Class Metrics and Measurements
March 22-24, 2010
Trump International Beach Resort, Miami, FL
Bring Your LSS Colleagues and Take Advantage of BOTH Events!
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Tell a Colleague
If the key to creating a competitive advantage is the overall customer experience, then what is your organization doing to stay ahead? In today’s dynamic environment, organizations have to keep up with the many channels of customer interaction: website, call center, in-store, etc. Organizations must integrate these mediums of communication and create a cohesive blended channel outreach and facilitate a platform for more efficient communication to ensure a positive customer experience.
The Customer Experience Summit will present an opportunity to leverage and enhance the mechanisms, tools and metrics to enhance a company’s cost effectiveness of pursuing customer centric initiative, accomplish more with fewer resources and formulate ideas on how to generate a higher level of revenue and customer satisfaction.
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