Conference Day One: Tuesday 29th June 2010

08:45 Opening Remarks From The Chair

Morgan Jones
General Manager
Master Black Belt South Pacific BOC

08:50 Meet Your Peers With A Networking Opener

MARKET UPDATES AND INDUSTRY INSIGHTS

09:10 Process Excellence Award Finalist 2009 Update Session: Seeing Is Believing! Harnessing Process Improvement Tools And Strategies

Janeece Keller
Operational Excellence Manager
LUXOTTICA GROUP

09:40Featured Case Study: A Road Map for Successful Operational Excellence Roll-out

• Outlining the type and magnitude of the change programme
• Developing a change management model and undertaking employee / stakeholder consultation
• Partnering in operations and maintenance
• Utilising tools to support the change
• Evidencing success – O&M Scorecard and benefi ts realisations
• Enhancing communication strategies – email, team brief, video
• Sharing insights of the challenges and lessons learned

Samantha Jude
Continuous Improvement Manager
SYDNEY WATER

10:10 Case Study Session: Sara Lee’s C I Mission - Improving The Execution Of Priority Processes

• Understanding existing templates, scope and opportunity for improvement
• Focusing on priority processes to deliver for the consumer
• Visualising processes and driving continuous improvement

Sven Verbeek Wolthuys
Continuous Improvement Country Manager

Co-presenter:

Adrian Sandy
Marketing Director
SARA LEE AUSTRALIA

10:40 Associate Partner Presentation: Using Design Of Experiments In Transactional Businesses

• Learn how DOE can be applied in service industries.
• Use DOE to maximize customer satisfaction and retention.
• Learn to analyze and interpret categorical data as commonly found in service industries

Ming Dong
Technical Support Engineer and Trainer
MINITAB

DRIVING PROCESS IMPROVEMENT – PREPARING FOR GROWTH

11:40 Case Study: Creating A Spark - Adopting A Hybrid Blend Of Lean, 6S And Improvement Tools For Business Results And Optimised Customer Service

• Driving a cultural shift towards greater customer centricity and productivity using L6S
• Tips and traps and guiding principles for launching L6S in a large organisation

Cassandra Fox Quality & Continuous Improvement Leader

Dean Carl Master Black Belt ORIGIN ENERGY

12:10 Session: The Importance Of Communication In Cultural Change Methods

• The plan–do–check–act (PDCA) cycle for cultural change
• Observing stakeholder behaviours, and reacting to that information
• Controlled vs. uncontrolled communication methods

Toby Cook
Manager - Projects and Training; Six Sigma
BORAL

12:40 Featured Partner Spotlight Presentation:

Proudly Hosted by SOFTWARE AG

14:00 Start Of Streaming

DRIVING CHANGE AND EMBEDDING CULTURE CHANGE
STREAM A: 0-2 YRS PROCESS IMPROVEMENT MATURITY	STREAM B: 3-5 YRS PROCESS IMPROVEMENT MATURITY	STREAM C: 6+ YRS PROCESS IMPROVEMENT MATURITY
14:00 Case Study Session: A Process Improvement Insurance Policy - Overcoming Information Silos and Resistance to Change Mike Bain Business Improvement Manager SA WATER 14:30 Case Study: The Role Of BPM In A Government Service Delivery Organisation - Experiences From The Child Support Agency Achieving senior executive engagement Establishing strong business process ownership Embracing a ‘process thinking’ strategic and operational agenda Samantha Fyfe Director - Businessprocessdesign Team, Service Delivery Improvement CHILD SUPPORT AGENCY, DEPARTMENT OF HUMAN SERVICES 15:00 Knowledge Transfer Session: What Are Effective Methods For Breaking The People Barrier? Facilitated by: Janeece Keller Operational Excellence Manager LUXOTTICA GROUP	14:00 Session: Business Improvement and Organisational Transformation in the Mining Industry Sue Allan Business Improvement Manager ANGLO AMERICAN METALLURGICAL COAL 14:30 Case Study: Extracting Value By Developing A Stable Operating Framework Why an operating framework? Evolution - progressing beyond the ‘tool age’ Lean, Six Sigma, TOC and more – parts of a framework rather than standalone silver bullets Peter Gough Head of Business Excellence NEWCREST MINING 15:00 Knowledge Transfer Session: What Are The Key Challenges Around Process Improvement Sponsorship And How Can These Be Overcome? Facilitated by: Rohan Ashton Executive Manager, Process Excellence COMMONWEALTH BANK OF AUSTRALIA	14:00 Session: Project Selection - The Good, The Bad And The Ugly Mark Boesel Six Sigma Manager TYCO INTERNATIONAL 14:30 Case Study: How Did Davey Utilise L6S To Reduce Their Mark On The Environment? Davey’s journey in reducing their mark on the environment Adopting 5R principles Valuable resources that can be reused Environmental teams- how to start and where to aim for You can implement these easy ideas today - take away tools and insights! Simon Arnold Continuous Improvement Manager DAVEY WATER PRODUCTS 15:00 Knowledge Transfer Session: What Does Continuous Improvement Look Like In 2010? Facilitated by: David Tarbotton Quality & Continuous Improvement - Master Black Belt AMP

NEXT GENERATION BUSINESS TRANSFORMATION

16:30 Featured Case Study: Strategies For Creating A Culture Of Operational Excellence- Experiences From Australia And Abroad

• Aligning operational excellence with your site business plan
• Developing a fi rst-rate operational excellence strategy
• Building capability and confi dence
• Utilising rewards and recognition
• Sharing insights from Australian experiences
• Offering experiences from overseas process improvement programmes

Ivy Leung
Operational Excellence Expert, and Knowledge Manager
GLAXOSMITHKLINE

17:30 Chair’s Closing Remarks

17:45 Close Of Day One And Networking Drinks

18:30 Join Us For The Process Excellence Awards 2010

Cocktail drinks and Award announcements

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