Leading SS/Outsourcing think tanks
and visionaries:

SSO INDIA 2011: Attaining Excellence in Global Service Delivery with Process Excellence and Business Realignment

Best practices strategies for Captive Offshore, Internal Domestic & Third Party Outsourced Shared Service Centers

Over the past decade, the India outsourcing industry has flourished. However, facing high attrition rates combined with increased wages and higher costs, has India's offering as a top global outsourcing or captive offshoring destination become less appealing than it once was? India’s dominance in this market is slowly being chipped away by other emerging destinations that are either nearshore or have more cultural touch points to their customers.

We are now hearing:

  • Captives are facing severe competition from outsourcing providers who are now taking more ownership of the service and moving towards becoming an extension of the clients' organizations.
  • “Business to Rural” emerges - Delivery centres has tapping into rural areas to avoid increasing cost and higher attrition rate found in major and secondary cities
  • Matured captives have been seeking monetization opportunities and there are a growing number of captives being sold to 3rd party BPO providers
  • Maturity of BPO in India has contributed to the birth of KPO / LPO industry
  • India to India” has been a phenomenal trend for 3rd party providers, taking a significant share of the booming domestic market

SSON India 2011 brings you answers on all above by creating a stage where best global level of Captive Offshore, Internal Domestic & Third Party Outsourced Shared Service Centers showcase their best practices of attaining success in global service delivery.

Here is a snapshot of what you can expect at the summit

RRE-CONFERENCE DAY:

C-Level Executive Roundtable examining the competitiveness of India in the context of global market and exploring best delivery models in the region to realize successful business objectives

MAIN-CONFERENCE:

In-depth presentations providing drilled-down pioneering strategies on business realignment, value creation, process excellence and next level of outsourcing. Be part of the innovators and benchmark with your peers. Hear about the latest trends in your own industry or use the cross-learning experience and find out what has worked best for others:

  • Creating a solution oriented service delivery
  • Unlocking untapped business value through optimized delivery model
  • Boosting domain knowledge to stay ahead of the wave
  • Deploying innovative strategies to battle the rising attrition rate
  • Re-strategizing your outsourcing operations after economy recession

Engaging yourself in interactive panel discussions and gaining insights into:

  • Enabling your journey onto successful Knowledge Process Outsourcing (KPO)
  • Scaling up your SSC with long-term sustainability, economy of scale and value preposition
  • Capturing monetization opportunity of your captive centers
  • Who are shaping the India outsourcing industry and how are you playing the game well?

SSON India will bring together C-Level Executives, Heads, GMs, Executive Directors & Other Leaders ranging from a diverse area of industries form the following disciplines:

  • Shared Services
  • Business Services/Corporate Services
  • Outsourcing
  • HR Services
  • Knowledge Services
  • Financial Services
  • IT/Information Services /ICT
  • BPO
  • Accounting / AP/AR
  • Facilitates Management
  • Procurement

To access to full agenda with topics and speakers, please email sarah.ye@iqpc.com.sg

Shared Services & Outsourcing Network (SSON)

About the Shared Services & Outsourcing Network (SSON)

The Shared Services & Outsourcing Network (SSON) is the largest and most established global community of over global community of shared services and outsourcing professionals with a presence in over 95 countries. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing face to face training, tools, and networking opportunities in major cities around the world, including: New York, London, Singapore, Stockholm, Sao Paulo, Sydney, Berlin and Dubai. ...find out more »


Just Announced

Shared Services & Outsourcing Network (SSON) announces new innovative best practice research solution “SSON Collaborative Research, Powered by Peeriosity”

SSON are proud to announce a new business venture, “SSON Collaborative Research, Powered by Peeriosity” (http://www.ssoncollaborative.com/), an innovative solution for researching and evaluating best practices.

Organized around the interests of our members, advanced communications and networking techniques used within the SSON Collaborative Research environment ensure a knowledgebase is created through member interactions with the natural outcome of leading companies collaborating on the most pressing common issues they face.

To create SSON Collaborative Research, SSON is partnering with Peeriosity, a company whose founders worked with the Corporate Executive Board to create the CEB professional research community for Shared Services, the Shared Services Roundtable.

According to Mike Hostetler, Peeriosity’s co-founder, “Our experience with Corporate Executive Board allowed us to move from small communities to providing research services on a much larger scale. The Peeriosity design is radically different – we don’t just identify leading practices, we match you up with leading practitioners, so members can benefit from the full story, not just summarized highlights, in an environment that is closed to vendors and consultants."

SSON research partner Horses for Sources' CEO Phil Fersht comments, "The SSON Collaborative Research solution gives SSON peer networking capabilities that will elevate knowledge-sharing experiences between practitioners to a new level unrivalled in the industry. It's vital for operations leaders to be able to share their experiences in an environment of learning and confidentiality and I believe this is the platform to make this happen. HfS is excited by the launch of this new collaborative solution."...read more


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