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  • Straight from the Horses (for Sources) Mouth
    Andrew Milroy, Head of Asia/Pacific research coverage for Horses for Sources speaks to SSON on how the current economic climate will affect the global shared services centre. Andrew also talks about the immense growth of shared services and outsourcing in China and how India and the Philippines will be affected by this.
  • The Future of Shared Services and Outsourcing
    Anil Bhavnani, Pfizer's Director of BPO Operations, speaks exclusively to SSON's Bryan Camoens on the future of Shared Services and Outsourcing.

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  • Top Ten Mistakes Made When Offshoring
    Our experts take a look at some of the most common errors companies make when transferring work overseas.
  • India: Cheap or Chic?
    Despite the best efforts of Indian BPOs, they are still linked to their country of origin. Mark Kobayashi-Hillary predicts that cost management still plays a role in favor of Indian IT service providers
  • Intelenet in the Spotlight
    Intelenet Global Services plans to expand its footprint overseas and increase headcount in FY11.Taken from our Premium Content Rakesh Sangani gets the low-down from Bhupender Singh, Chief Strategy Officer
  • Andhra gives nod for India's first BPO in jail
    India's first Business Process Outsourcing (BPO) facility in jail will become a reality with the Andhra Pradesh government...
  • The Current State of Global Outsourcing
    Different events around the world have contributed to the current climate within the outsourcing space and while some may feel relief, some are also feeling the pressure.
  • The Chinese Dragon vs. Indian BPO Supremacy
    With India becoming synonymous with the idea of Outsourcing and Shared Services the Chinese are fighting back with attractive tax cuts and incentives...
  • Chinese Dragon vs. Indian BPO Supremacy Part II
    China has the potential to be a major force but India still enjoys several advantages that really make the difference. Getting into the forefront of the BPO/ITO/KPO space as well as manufacturing will establish Chinese dominance on the entire corporate platform. Will Indian resistance be able to overcome Chinese agression?
  • India vs. Philippines: Outsourcing Outlook
    How quickly is the Philippines catching up with India as the offshore outsourcing destination for IT Services as well as Business Process Outsourcing?
  • Leading Indian Tech Firms to Revise Stratagem for European Market
    There are plans to increase investments with a view to enhance their respective market share in Europe in the face of ambiguity in obtaining orders from the countries in the region.
  • Infosys shuts down BPO unit in Bangkok and shifts work to India and China
    Infosys, India’s second largest IT services firm, has closed it BPO center acquired from Philips in Bangkok and transferred around 40 of it 175 employees at the hub to China. Infosys had purchased the BPO unit had been mainly dealing with back office jobs of Philips worldwide.
  • Dominating the Shared Services Industry
    SSON met with GV Prasad, AXA's Asian Head of Business Services, to talk about the exponential growth the Asian Marketplace has seen in the last couple of years... read about it here first.
  • SSON’s Asia Regional Survey: India is Asia’s most preferred shared services centre
    Despite a few the horror stories, it seems that India is still the number one choice for a shared services and outsourcing center. And the main reason behind India’s dominance in the Shared service and outsourcing landscape is not cost but the quality of skilled labour…
  • Identifying and retaining key resources a major challenge
    Jimmy Spencer, Chief Financial Officer of the Chemtex Group of Companies, speaks to Shared Services & Outsourcing Network Editor Bryan Camoens about the key challenges, untapped opportunities and the future of the shared services and outsourcing industry.

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