Find out about the exciting sessions and speaker faculty you could gain access to!
Visit the Media Centre for FREE industry related content:
Become a Customer Management IQ member and receive our monthly newsletter!
MEDIA CENTRE HOME
Independent Research Paper
Forrester – The Future of Online Customer Experience
Forrester believes that four attributes will characterize the next phase of development of the Web. Online experiences will be: customized by the end user, aggregated at the point of use, relevant to the moment, and social as a rule, not an exception. In this report, we highlight companies that are providing online experiences that already exhibit one or more of these characteristics.
*By downloading this paper you will opt in to receive further information from Forrester. Please contact firstname.lastname@example.org if you would like to change this preference.
Moira's research focuses on Channel Design Strategies, Cross-Channel Design Strategies, Customer Experience, Design & Usability Processes, Multichannel Customer Experience, Personas, Phone Self-Service and Web Site Design.
He has represented the likes of Mohammed Ali, The Beatles, Frank Sinatra and many other global brands, including Simon Cowell and UBS bank, to name but a few. Max Clifford is regarded by many as the most famous figure in the PR world. In this exclusive interview for IQPC, he explains the circumstances and the mentality behind how he shot to the top of his game. This special profile delves into issues of brand (and company) protection during a crisis; getting to know Max – asking the question: ‘can anybody be his client?’; moving on to individual success; leadership and managing egos; and finishing with the question on the lips of everybody in the PR world – ‘is all publicity good publicity?’
Questions? Contact us on 0800 652 2363 or +44 (0) 20 7368 9300 or email email@example.com now!