• IQPC Home
•  Customer Management
• Cookie Policy
• Help
• 

• Home
• Request an Invitation
  • Request an Invitation
  • Prices & Discounts
  • Cancellation Policy
• About
  • About
  • FAQs
  • Testimonials
• Speakers
  • Speakers
  • Advisory Board
• Agenda
  • Request a Brochure
  • Exchange Day One
  • Exchange Day Two
  • Exchange Day Three
• Solution Providers
  • Solution Provider Opportunities
  • Sponsors & Exhibitors
• Venue
• Press & Media
  • Press Centre
  • Media Partners
• Media Centre

Customer Satisfaction & Loyalty

CUSTOMER SATISFACTION & LOYALTY

MEDIA CENTRE HOME Podcasts Videos Whitepapers

Podcasts

• Jay Topper, SVP Customer Success for Rosetta Stone, the world’s leading language-learning software discusses the key to driving businesses success through customer success

Videos

• Ingrid Lindberg, Chief Experience Officer at CIGNA (one of the world’s largest healthcare organisations) speaks to us in an exclusive sneak preview video as part of her involvement at the Customer Experience Exchange.



In this interview we find out how Ingrid is developing and overseeing the implementation of a corporate wide customer experience strategy, which addresses all matters related to how CIGNA engages and serves the individuals covered by CIGNA benefit plans that have resulted in things like CIGNA winning the Gartner and 1-1 Media Silver Award for overall Customer Experience.

Whitepapers

• Wanted, Loyal Customers

By Timothy Keiningham, Global Chief Strategy Officer for IPSOS Loyalty and Lerzan Aksoy, Associate Professor of Marketing at Fordham University.

• Growth and the new Consumer - Why superior customer service is the key to growth in the economic recovery from Convergys

MEDIA CENTRE HOME Podcasts Videos Whitepapers