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Years Gone By

CUSTOMER EXPERIENCE EXCHANGE: YEARS GONE BY

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Videos

• Watch this clip of the Customer Experience Exchange 2008 , where speakers, delegates and sponsors share their thoughts on the content of the programme, the interactive networking, the level of attendance and more.

Presentations

• 2009 Customer Experience Exchange presentation on achieving personalised consumer experiences
  by Brian McCloskey, Worldwide Director of CRM at Eastman Kodak.
• 2009 Customer Experience Exchange presentation on maximising the actionable impact of customer insights
  by Robert Shaw, Professor of Marketing Metrics at Cass Business School.
• 2009 Customer Experience Exchange presentation on the three causes and cures of bad customer experiences
  by David McQuillen, Head of Customer Experience, Credit Suisse
• 2009 Customer Experience Exchange presentation on the ROI of customer experience
  by Dawn Cox, Head of Customer Service Development, Audi UK

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