Leveraging Process, People & Technology for accelerated performance
Taking a holistic approach to Process Improvement
Lean, Six Sigma & process management have for too long sat in siloes, often working against each other to compete for attention within the business. But the landscape is changing and those organizations at the crest of the wave are those embracing a pragmatic approach to change and connecting the dots between the different improvement methodologies. The end goal now takes priority, using everything at hand to get there!
Get ready to radically change the outlook of your Process Improvement approach and equip it for all business eventualities by meeting with experts that are driving this revolution.
Creating a global BPM and IT framework
With globalisation a growing reality for every business, creating a sustainable process and operational framework to support optimal service delivery has never been more critical. But what does a global business process management framework look like? And what infrastructures need to be in place to make this truly scalable?
Covering everything from enterprise architecture, global deployment frameworks (centralised and decentralised) to end-to-end business process management systems the program truly addresses the biggest how to truly position IT as a critical enabler to performance and process change.
Cascading organizational to process design
With so much organizational change moving out of the recession, connecting organisation redesign initiatives with critical operational processes is essential to ensure smooth running throughout and post the transition period. A bottom up and top down approach is needed to co-ordinate the most effective and value add operational model that truly delivers on the organizational strategy.
It’s you chance to truly shape the organisation of the future to a Lean, mean machine that simply outmatches the competition.
Translating business strategy into operational change
Sounds simple, but so often falls flat with critical strategy points failing to cascade down into operational priorities and change programs. This is your chance to take a closer look at critical performance frameworks such as Hoshin Planning or Balanced scorecard, designed to make top level business strategy and operational reality.
People and culture
Not everything can be automated and behind every good process sits a good person. 100% of you have told me that getting the culture right, continued buy-in and people engaged in change and process transformation is more than half the battle! And an ongoing one at that…
Unlike other conferences Profit Through Process Week will bring you practical strategies to tip the balance and ensure that people are non longer a hindrance to you organisational performance. Everything from how to work with HR for maximum performance results and behavioural change strategies to a insight from Michelle Ray – renowned International guru and speaker on changing your organisations attitude to change!
Shift your focus from internal methodologies to results and performance. If the recession has taught us one thing – it’s that the end results, service delivery and the customer are key to success. Savings are key to surviving but performance is even more critical!
But with ‘performance’ such an over used and confusing term across organisations (from HR performance management to strategic performance KPIs) setting a vision and strategy for performance is easier said than done. Join us to take the next step in the journey and help define the performance improvement strategy of the future!
Drill down on critical operational risk with dedicated session on how process, people and technology can best be managed to minimise the risk factor of your business. For instance, how to you balance efficiency with risk? And how to you define, measure and control the operational risk points within your immediate business? Discuss critical factors to risk control in a number of focused discussion groups and case studies connecting the dots between risk and process management.
Plus the Summit welcomes special guest speaker Charles Faulkner who made his name on the trading floor helping executives identify and control qualitative risk. Certainly not one to miss for any Financial Services organization.
The customer experience
You’ve heard it before but it’s worth saying again – the customer is king! With market share increasingly hard to come by in still a sluggish economy, if you’re not focused on the customer experience and growing your customer you business is set for problems.
Hosted in conjunction with the BP Group.org, Steve Towers, the Founder of Outside-In thinking the Summit is the perfect place to re-orientate your process and performance excellence approach to become truly customer centric.