Here’s Some Money, Go Create! How BskyB Internalized Process Improvement
Paul Lawrence, Head of Customer Architecture & Process Improvement, BskyB, chats about his story of evolution at the broadcasting powerhouse - which stems from being given some money and told to just ‘go create!’ In around two years he’s been achieving about 10 times the initial return on investment and he now manages a 20-strong team - so needless to say, it's been a success. Here, he shares his top transferable lessons, talks customer experience and management, and about how to create a high performance team. Watch the video in full - or by segment - and draw from it his tips from the top on how to optimise the customer experience within your business.
- Part 2 – Individual Performance
Jim gives his top two tips which individuals can implement to ensure that they have the behaviours and habits of highly effective people. Jim also distinguishes the difference between leadership, management and coaching, and whether leadership is about ‘nature’ or ‘nurture’. He advocates that no matter what the circumstance is, individuals need to select the appropriate response – and suggests how they can do that in the midst of battle!
- Part 3 – Orgainsation performance
In this segment, Jim discusses what drives performance in organizations today. Here he pinpoints the top three steps that an organization needs to take to achieve exceptional performance. He also outlines the behaviours of a truly winning organization, why performance is so important in today’s economy, why so many organizations today are falling short of their performance targets and what issues need to be addressed to rectify this.
- Part 4 – The Event
Jim Steele will be leading a number of sessions at Process Excellence Week in April. Here he gives a taster of the key points he’ll be covering, highlighting what attendees can expect to gain from the presentation.
- Are you on top of Talent Development?
Christina Pritchard, Founding Director of Meta-Lucid, joins Jon Wetzel from Lean for Everyone to talk about the role of talent development in performance management and the success of change initiatives. She discusses why the role of people in process improvement is often left by the way side and what organizations can do to change this. Christina also explains the concept of ‘top grading’ – coined by Jack Welch – outlining why it is so useful for Process Excellence leaders in businesses today. Finally she gives her top piece of advice for Leaders.
You can hear more from Christina Pritchard and other experts at the IQPC Process Excellence Week Europe, which will take place on April 4th - 8th 2011 at The Brewery in London, UK. For additional details about the event please visit www.processexcellencelondon.co.uk, call the IQPC enquiries team at 0800 652 2363, or email email@example.com. To access the Lean for Everyone blog, please visit www.leanforeveryoneblog.com
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Dr James Bellini - Podcast
Wise Up To ‘The Bullshit Factor’ in Business Operations - Interview by Jon Wetzel of Lean for Everyone (www.leanforeveryoneblog.com)
Dr James Bellini, a leading futurologist and the author of “The Bullshit Factor: The Truth About Corporate Disguises, Lies And Denial”, joins Jon Wetzel of Lean for Everyone to discuss research concerning business operation strategies of the future.
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Michelle Ray - Podcast
Michelle Ray a Certified Speaking Professional and the CEO of Walkabout Seminars International and an expert in Personal Leadership and Workplace Relationships, joins Jon Wetzel from Lean for Everyone to discuss steps to encourage positive change and engagement, the role of leadership attitude and intercompany relationships in effective change and how to overcome the biggest negative influencers.
If you want to learn more about Michelle Ray you can go to her “Meet Michelle Page” at www.michelleray.com. To access the Lean for Everyone blog, please visit www.leanforeveryoneblog.com/
- Get in the Game! How metaphors can hide business risks
How do you ensure that you’re not busy perfecting the typewriter when your competitors have the latest Apple i-gadget up their sleeve? In this Profit through Process podcast, PexNetwork speaks to Charles Faulkner, Author and neuro-linguistic practitioner, who says that it comes down to learning to see the risks – and opportunities - that exist outside our normal frame of reference. He's says that understanding how language and the metaphors used to describe a situation create a conceptual frame of reference through which a company and the executives within it understand their world.
- Interview: Bill Black, ABB
Read the transcript here