Due to the proximity of the event please refer to the onsite agenda for the most up to date information information on the sessions, timings and speakers.
Download onsite agenda
8.00 Official Opening Of Process Excellence Week Solutions Hall
8.50 Chairman’s Opening Remarks
9.00 FUTURIST OPENING ADDRESS: A Glimpse At The Future: The Next 50 Years And How It Will Effect You
James Bellini
Futurologist & Author
The Bull**** factor
10.00 KICK START YOUR DAY: MOTIVATIONAL KEYNOTE: The Power Of Personal Leadership – “Attitude Makes The Difference"
Michelle Ray
Workplace Relationships & Personal Leadership Expert
11.00 Coffee & Networking In Process Excellence Week Solutions Hall
11.45 CXO STRATEGY & PERFORMANCE INSIGHTS: Bringing Together Two Sides Of The Executive Leadership Teams To Debate The Future Of Both Quality And IT For Business Process Excellence
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Panel Chair:
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Derek Miers
Principal Analyst
Forrester Research
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Shailesh Grover
Global Head of Quality & Continuous Improvement
Barclays
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Fabrizio Majorana
CQO
Unicredit
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Matt Fisher
COO
EFQM
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Myron Hrycyk
CIO
Severn Trent
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1.15 Lunch & Networking In Process Excellence Week Solutions Hall
EXTENDED SESSION FOR INCREASED INTERACTION
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EXTENDED SESSION FOR INCREASED INTERACTION
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BRAIN SHARE SESSIONS
(Based in Solutions Hall)
Global Training Approaches For Process Improvement
Gary Adams
Continuous Improvement Team Lead (South). Transformation & Business Design
npower retail
Re-energising commitment to excellence post the recession
Christophe Maidon
Head of Six Sigma Corporate Team
France Telecom
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2.15 Organisational Excellence: Joining The Dots Between Leaders, People, Process And Sustainable Performance
Discussion hosted by:
Matt Fisher
COO
EFQM
Panel to include:
Ian McKay
Head of Quality Assurance & Business Excellence CS&S MASS
BAE SYSTEMS PLC
Roger Cliffe
Global Head of Quality
Vodafone
James Deacon
Head of Corporate Responsibility
Ricoh UK Ltd
Joe Goasdoué
Chief Executive
British Quality Foundation
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2.15 Defining A BPM And Performance Delivery Framework: Forging A Value-Add Relationship Between IT & The Business
Mark Zirbser
Head of Process Excellence
Cable & Wireless Communications
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2.15 How Can You Introduce Meaningful Revenue And Margin Improvement Into A Company That Has Already Been "Optimised" Many Times Over?
John Corr
President
BP Group
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3.05 Cascading Strategy To Operational Reality: Making It Come To Life
Peter Henderson
SVP, Head of CA Strategies & Change Management
Bank of America
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Performance Management
Translating change management into profit
Rhiannon Cooke
Executive Director
CMC Partnership
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3.55 Networking In Process Excellence Week Solutions Hall
EXTENDED SESSION FOR INCREASED INTERACTION
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PROCESS EXCELLENCE WEEK |
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BRAIN SHARE SESSIONS
(Based in Solutions Hall)
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4.25 Managing Yourself Through Change: Creating The Mindset Of Adaptability And Peak Performance
Jim Steele
International Speaker on Performance
Meta-Lucid
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4.25 Taking a business problem through to successful transformation
Richard Turner
Programme Director, Voyage Savings
Nationwide
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4.25 Optimizing Causes Of Work & Decision Points
Charles Bennett
SVP Delivery
BP Group
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5.15 Turning Customer Centric – The Process Of Customer Value Creation
Paul Lawrence
Head of Customer Architecture & Process Improvement
BskyB
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5.15 Creating An Ambidextrous Organisation: Stealing A Page From The Innovators’ Playbook
Dr. Phil Samuel
Chief Innovation Officer
BMGI Corporation
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5.15 A question of ROI: Why is it so difficult to capture?
John Corr
President
BP Group
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7.00 Pre-Awards Drinks Reception And Networking
7.30 2011 Process Excellence Awards Ceremony.