Due to the proximity of the event please refer to the onsite agenda for the most up to date information information on the sessions, timings and speakers.
Download onsite agenda
8.00 Networking Breakfast In Process Excellence Week Solutions Hall
8.45 Chairman’s Opening Remarks & Recap Of The Awards Ceremony
8.50 PERFORMANCE & CHANGE KEYNOTE: Challenging Your Individual And Organizational Performance!
Jim Steele
International Speaker on Performance, Meta-Lucid
9.40 EXCLUSIVE TO PROCESS EXCELLENCE WEEK!: The 2011 Process Improvement Visionary Council
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Chaired by:
Michelle Ray
Workplace Relationships & Personal Leadership Expert
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PI Visionary Council representatives
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Eric Thompson
Process leadership Manager
Shell International
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Sandy Lucas
Quality Leader
GE Capital
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Emmanuel Decroix
Global Deployment Leader
BNP Paribas – Corporate Investment Banking
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Estelle Clark
Director Business Assurance
Lloyds Register
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Ben Nicholson
Director Operational Excellence
Barclays Capital
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Delf Schumann
VP Corporate First Choice Office
Deutsche Post DHL
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10.25 Coffee And Networking In Process Excellence Week Solutions Hall
11.05 CUSTOMER CENTRICITY & PERFORMANCE: Outside-In: Revolutionary Customer Thinking Strategies For The Next Generation Of Business Process Management
Steve Towers
Founder & CEO
BP Group – celebrating 18 years of Outside-In Thinking
11.55 The Next Intelligence: Optimizing Business Process Excellence Cultures Through
Harnessing The Pervasive Power Of Language And Perception
Charles Faulkner
Co-author, NLP: The New Technology of Achievement, Author
Creating Irresistible Influence
12.40 Lunch & Networking In Process Excellence Week Solutions Hall
PROCESS EXCELLENCE WEEK |
EXTENDED SESSION FOR INCREASED INTERACTION |
EXTENDED SESSION FOR INCREASED INTERACTION |
BRAIN SHARE SESSIONS (Based in Solutions Hall)
Eric Thompson
Process Leadership Manager
Shell International
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1.40 End-To-End Business Process Management: Creating A Enterprise Wide Framework To Drive True Value From An End-To End Approach
Steven Schofield
Operational Excellence Lead
The Carphone Warehouse
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1.40 Effective Change Leadership And What Kind Of Leader Are You?
Peter Stoppelenburg
Director High Performance Organization
Essent
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1.40 The Risk Equation: Mastering High Risk Decision Making
Roundtable facilitated by:
Charles Faulkner
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2.30 What Is Next Generation BPM? Re-Aligning BPM For Business Agility And Growth
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3.20 Networking In Solutions Hall
PROCESS EXCELLENCE WEEK
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3.50 Drilling Down On BPM For Critical Risk, Control And Compliance
Dan Kent
Head of Quality
Lloyds Register
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BRAIN SHARE SESSIONS (Based In Solutions Hall)
Derek Miers
Principal Analyst
Forrester Research
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3.50 Local To Global: Enabling Enterprise Wide Excellence
Steve Delpy
VP & Quality Leader International Controllership
American Express
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PROCESS EXCELLENCE WEEK
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4.40 From Organisational Design To Process Design: Cascading The Perfect Framework Throughout The Organization
Dr. Cristian Matei
Manager, Operational Business Improvement/MBB
Alstom Power Thermal Services
Peter Gulbinat
Director, Business Improvement
Alstom Power Thermal Services
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4.40 Lean House: From project based improvements to performance transformation
Delf Schumann
VP Corporate First Choice Office, Deutsche Post DHL and Adam Meszaros, Lean House Project Leader
Deutsche Post DHL
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5.30 Closing Summary
Megan James
Executive Director
Process Excellence Week