- Ýr Gunnarsdóttir, VP Lean Operations, Nimbus
- James Deacon, Head of Corporate Sustainability, Ricoh UK
- Richard Tuner, Programme Director – Voyager Savings, Nationwide
- Shailesh Grover, Global Head of Quality & Continuous Improvement, Barclays
- Fabrizio Majorana, CQO, Unicredit
- Myron Hrycyk, CIO, Severn Trent
- Matt Fisher, COO, EFQM
- Steve Delpy, VP & Quality Leader International Controllership, American Express
- Robert Ottolini, VP Quality, General Motors
- Peter Henderson, SVP, Head of CA Strategies & Change Management, Bank of America
- Eric Thompson, Process Leadership Manager, Shell International
- Derek Miers Principal Analyst, Forrester Research
- Estelle Clark, Director Business Assurance, Lloyds Register
- Paul Lawrence, Head of Customer Architecture & Process Improvement, BskyB
- Adam Mezaros, Associate Director, Corporate First Choice Office, Deutsche Post, DHL
- Peter Stoppelenburg, Director High Performance Organization, Essent
- Alan Radcliffe, Business Process Lead, NAB
- Mark Zirbser, Head of Process Excellence, Cable & Wireless Communications
- Derek Miers, Lead Research Analyst, Forrester Research
- Ben Nicholson, Director Operational Excellence, Barclays Capital
- Charles Bennett, SVP Commerical & Delivery Operations, BP Group
- Ian McKay, Head of Quality Assurance & Business Excellence CS&S MASS, BAE SYSTEMS PLC
- Dr. Cristian Matei, Manager, Operational Business Improvement, Alstom Power Thermal Services
- Peter Gulbinat, Director, Business Improvement, Alstom Power Thermal Services
- Steven Schofield, Operational Excellence Lead, Carphone Warehouse
- Gary Adams, Continuous Improvement Team Lead (South). Transformation & Business Design, npower retail
- John Corr, President, BP Group
- Sandy Lucas, Quality Leader, GE Capital
- Mark Bracey, Head of Business Improvement, Lloyds Register
- Emmanuel Decroix, Global Lean Six Sigma Leader, BNP Paribas CIB
- Ian Dobie, Head of Business Improvement, Legal & General
Chief Operating Officer for EFQM
As COO, Matt is responsible for the development, promotion and delivery of the EFQM Portfolio of products and services. Matt worked for 6 years with Ricoh Europe as Business Excellence Group Manager, responsible for developing and implementing Ricoh’s Business Excellence and Sustainability strategies within the EMEA region. During this period, Ricoh companies were recognised as finalists 3 times in the EFQM Excellence Awards and 15 achieved EFQM Recognised for Excellence. Ricoh Europe achieved 5 Star Recognised for Excellence in July 2010; the submission covered over 15,000 employees working in 21 countries across the EMEA region. Before joining Ricoh Matt worked in various roles, including Customer Service, IT Services and HR for 8 years within the Centrica / British Gas group in the UK. Matt has also been an Award Assessor and Team Leader for 10 years for EFQM and the British Quality Foundation.
Dr. MBB Cristian Matei
Global Operational Business Improvement Manager
Alstom Power Thermal Services
Owning a Master in Advanced Technologies, a Dr. in Business Process Reengineering/Management and a trained Master Black Belt, Cristian is currently the ALSTOM Power - Thermal Services Global Operational Business Improvement Manager - Master Black Belt. He has over 17 years (last 14 years with ABB and ALSTOM) of practical experience in different line and functional management positions: from mechanical engineer to CAD/CAM/CAE Manager and Production Manager, and from Business Process Re-engineering Co-coordinator to Business Improvement Manager, Master Black Belt and Global Operational Business Improvement Manager. Between 1996 and 2003 Cristian taught Business Process Reengineering at University Politehnica of Bucharest and from 2004 was one of the leading trainers of Alstom University for Lean Six Sigma and the leading trainer for Business Process Management.
Cristian has extensive management consultancy experience being co-founder and Honorary President of Advanced Thinking and Advanced Thinking Management Group, two Bucharest-based strategic management-consulting groups. He offers a unique strategy in blending human potential, technology and processes by integrating the key design and improvement methodologies.
Emmanuel J. Decroix
Global Lean Six Sigma Leader
BNP Paribas CIB
Emmanuel started his career in General Electric Technical Leadership Programme in 1994. He was successively an analyst (France), field service leader (US), direct buyer (France), corporate auditor (Asia, Europe, US), Master Black Belt (Germany, UK), Operations Manager (Hungary), COO (France) and worked alternatively for GE Healthcare and GE Capital. While Chief Operations Officer of GE Money (Paris) he industrialized the operations and off shored 15% of Back Office activities. In 2004 he was appointed General Manager of Solectron in Hungary. Emmanuel became BNP Paribas’ Lean Six Sigma leader in 2006 and established the Global Program across the Group. Since September 2009, he is the Global Deployment Leader for the Corporate Investment Banking division of BNP Paribas
Continuous Improvement Team Lead (South). Transformation & Business Design
Gary has worked in the utilities industry for 9 years. During this time he has held a number of roles both operational and non-operational with a specialism in change management. Gary was introduced to Lean Six Sigma in 2005 when npower piloted its introduction. Since then he has led and supported a number of successful Lean Six sigma initiatives. He has played a pivotal role in the coaching and development of others in these methodologies and the subsequent development and role out of npower’s own Continuous Improvement methodology – ‘DRIVE’. Gary currently holds the role of CI Team Lead for RWE npower with responsibility for a team of CI practitioners covering 11 operational sites in the South of the UK.
Paul Lawrence MSc BA(Hons)
Charted MCIPD MCIQA
B SKY B
Paul has been with Sky for 2 years as Head of Customer Architecture & Process Improvement having been recruited to create Sky’s approach to Process Improvement. That role has formally expanded, along with his highly skilled team, to encompass the creation of Sky’s Customer Architecture in order to fully link the customer with the way processes are designed, deployed, measured and managed. Ensuring that customer satisfaction is at the heart of business process and system design, and to ensure that Sky’s high standards are maintained as the rapidly evolving entertainment and communications world becomes more complex and demanding.
Paul is a Certified Lean Six Sigma Master Black Belt with over 13 years experience in Process Improvement and Change Management. Paul began his career in Lloyds TSB, progressing rapidly to Senior Management and focusing on strategic change and quality, moving on to roles driving Process Excellence, Process Measurement & Management and Change Management at Vodafone, BP and Nortel.
Dipl. Chem. Peter Gulbinat
Director Business Improvement & Tools, Alstom Power Thermal Services
Owning a Masters in Theoretical Chemistry, Peter is currently the ALSTOM Power - Thermal Services Director for Business Improvement & Tools. As a (natural) scientist with a 15-year successful career in management consulting and line functions, Peter has a track record of successfully managing complex project portfolios in various industries and across geographical boundaries. He can point to proven achievements in process design, information management as well as organizational change. Previous to Alstom, he held senior positions in management consultancies specializing in improvement related areas as well as heading business improvement and project management functions in the financial services industry. He offers skills and experience both on the human and technical side of driving process design and related organizational change
Sandy has enjoyed a 17 year career within consumer and commercial finance at General Electric Company. She was appointed Lean Six Sigma Leader, GE Capital EMEA in May 2009. ($50bn portfolio across 16 countries offering receivables financing, distribution finance and commercial leases and loans). Prior to that she was the European Commercial Director ($20bn asset portfolio) for two years having successfully completed a 12 month rotation as Managing Director, Equipment Financing, Nordic. Her previous positions include Master Black Belt, Integration and New Business Leader and Marketing Manager. Sandy co-leads the GE Women’s Network in the UK and Ireland. The GE Women’s Network has over 100,000 members across 43 countries. She attended the College for Distributive Trades in London and graduated in Business and Finance. She is a GE certified Quality Leader.
Group Director Business Assurance
Lloyd's Register is an organisation that works to enhance the safety of lives, livelihoods and the environment – ensuring that assets and systems work so that people and communities around the world can get on with everyday life. Estelle is Group Director of Business Assurance, responsible for ensuring that the management system is effective in mitigating business risk. The role includes setting policies and practices for quality, health & safety and environment, but more importantly ensuring that the management system is flexible to meet the changing needs of the business and supports Lloyd’s Register in delivering products and services that create superior customer satisfaction. Estelle joined Lloyd's Register in July 2007, prior to that she has held similar roles at Alstom Power, Fujitsu Services and the UK Financial Ombudsman Service. Her professional background is in major account development and project management. In 2009 Estelle was awarded the Women in the City lifetime achievement award by Coutts Bank. In 2006-2007 she was both UK and European Quality Leader of the Year. Estelle is a Chartered Quality Professional, a Fellow of the Chartered Quality Institute and a Member of their Board of Trustees. Estelle has previously been a member of the General Technical Committee of Lloyds Register Quality Assurance, judge of the IQPC Six Sigma Innovation Award, chairman of the British Deming Association, an assessor for the European Quality Award and chair of the founder members group of the British Quality Foundation.
SVP, Head of CA Strategies & Change Management
Bank of America
Pete is a Business Leader with experience across multiple sectors, including Banking, Electronics and FMCG and has held responsibilities across 13 countries. He has a proven track record in delivering substantial improvements in financial performance through functional roles in Supply Chain and Improvement Leadership.
Pete is currently the Head of CA Strategies & Change Management across Europe Card Services in Bank of America. In this role he is responsible for improving efficiency & effectiveness in Collections units in Ireland, Spain, India & the UK. Pete joined Bank of America in 2006 firstly as a Consultant driving synergy savings between Bank of America and the newly acquired MBNA, moving into the fledgling Quality & Productivity group in July 2007. In Dec 2009 Pete was asked to manage the Spanish Card business while a new CEO was recruited. This involved management of the team through a period of considerable change both in structure and in vision. This completed in July 2010 when Pete took the new role as titled above.
Before joining the organization, Pete worked for 7 years in various Quality Management positions in small Electrical Engineering firms before joining Honeywell in 1995. In Honeywell he was firstly in the Cooling division which provides electronic controls for the Refrigeration industry and then subsequently in the Consumer Products Group which specializes in the retail sector. In his last 4 years at Honeywell Pete was the Global Supply Chain Director which was a board position responsible for multiple factories, warehouses, forecasting and planning teams worldwide.
VP Lean Operations
Ýr Gunnarsdóttir uses her decade of experience around Lean Management in her role as VP Lean Operations at Nimbus and with various cross sector international clients. Ýr's vast experience in leading process & performance management and business strategy initiatives allows her to enhance and align strategy, business planning and KPIs with the reality of daily operations.
Her key responsibility is to deliver Operational Excellence focusing on tasks that include; executing standard process improvement methodology, creating a Kaizen platform for continuous improvement and increasing Lean thinking and acting company wide.