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DRIVING PERFORMANCE THROUGH FOUR KEY ELEMENTS FOR BUSINESS IMPROVEMENT AND CHANGE

Within this backdrop of business results and performance, the agenda will walk you through 4 key aspects of delivery, offering a rounded model to business improvement. Sessions covering each critical aspect can be found across the week that will help you deliver on these critical business strategies and position your business for success over the next 12 months.

Each key building block for performance will be covered through the agenda – to tailor your week to your most immediate development needs, simply use the key code below to select the sessions that are most relevant.

PROCESS METHODOLOGIES & APROACHES Accelerating Lean to deliver not just cost out through tools and techniques but through a radical Lean Operating System with a focus on the customer journey at every step of the way Managing your critical end-to-end business processes for an enterprise wide model for value creation and service delivery Forging a pragmatic and holistic approach to Business Process Excellence that draws on all the methodologies for optimal business results Drawing together process management from quality, operations and IT to forge an aligned framework for true performance and a connect	PEOPLE AND CHANGE MANAGEMENT Recognising and investing in your people as the critical element to successful and sustainable change Driving exceptional leadership to accelerate and promote performance Engaging and motivating employees to drive for excellence and ensure critical performance goals remain top priority Creating a sustainable governance framework for change Transitioning Process and performance excellence from projects and initiatives to business as usual Co-ordinating training and standards across the organisation for consistent performance
BUSINESS PERFORMANCE & VALUE CREATION
SYSTEMS, TECHNOLOGY & INFRASTRUCTURE Installing and maximising Business Process Management platforms to truly create an infrastructure and management capability for end-to-end business processes Creating IT support frameworks and an Enterprise Architecture that provides an business wide capability and visibility for sustainable performance Adapting your organisational design and structure to completely redesign the ultimate process framework for success Moving from a siloed operating model to an end-end business framework: Strategies for creating a global model for business improvement and performance	STRATEGIC PLANNING AND PERFORMANCE MANAGEMENT Cascading high level business strategy into operational change and improvement plans through comprehensive Balanced Scorecards and performance planning models Setting the right KPIs and performance metrics to encourage the right kind of behaviours and results What is front of mind for the business in 2011? C-suite insights on top levels strategies and priorities for performance Managing both individual and organisational performance: connecting the dots between the high level delivery targets and day-to-day team delivery