12:30 Registration in the Exhibit Hall

1:30 Opening Remarks

Naomi Secor
Global Program Director
Shared Services & Outsourcing Network

1:35 Chairperson Opening

Sam Poston
SVP
ScottMadden

1:45 Metrics & Benchmarking How Does Your Finance Organization Stack Up to Current World-Class Levels?

To move your company forward, you need to chart where you’ve come from. Benchmarks can help. During this session you will receive key invoice and payment processing volume metrics, to assess where your company stands in comparison to other “best in class” industry leaders

Jim Arnold
President & CEO
Apex Analytix

2:15 The Tale of Two Cities: Integration and Separation: A DIVESTITURE Case Study

Just how valuable could a captive shared services operation be? It’s often looked at by its owners as a cost center rather than a potential gold mind. However, divesting such an operation may not only reduce cost and improve service quality, it has the potential to raise a literal boatload of cash that can then be invested elsewhere. Yes, breaking up is hard to do, but when it opens the doors for greater opportunity, maybe it’s time to move on. Hear how Wendy’s/Arby’s Group went from a decentralized to integrated to separation via divestiture in 3 short years.

• Building an integrated multi-company SSC and then separating it less than 2 years later via company divestiture/sale
• Providing new services to the new buyer under a contract arrangement ( i.e., actually being a commercial service centre or outsourcer for a transition period)
• Commercialization of the service center for the divested company during transition period
• A SSC for a single company, or a centralized support group with silo based company departments?

Ed Martinez
VP Shared Services
Wendy’s/Arby’s Group

2:55 From Data Collection to Business Insights: The Next Frontier of Value

Most businesses look at their Shared Service Centers (SSCs) as cost centers, so it’s natural for them to focus on efficiency metrics like productivity, turnaround time, and accuracy. Businesses are, however, starting to challenge their SSCs to influence business outcomes. For SSCs to meet this challenge, they need three things - first, they need a deep understanding of how their work impacts the business. Second, they need tools to automatically capture granular operational data as part of the process. Finally, they need to combine their business knowledge and operational data and use analytics to identify specific, meaningful improvement opportunities.

Nithya will walk through a case study to demonstrate how Wipro has using their technology assets (tools/product) and analytical frameworks to help a retail client improve business outcomes.

Nithya Ramkumar
Business Technology Officer
Wipro

3:35 Speed Networking Facilitated By SSON

4:35 Panel Discussion Globalizing Business Services: Top Success Enablers Panel

• Leadership Support
• Accurate Cost Definition
• Commit Resources for the Effort
• Phased Implementation Approach
• Open and Frequent Communication

Panel Moderator:

Scott Furlong
Partner
TPI

5:05 Panel Discussion: Evolving From A Cost Center to A Strategic Business Partner: Creating Value Through Innovation

In recent years the finance function has moved away from its traditional focus on reducing costs and improving efficiency, increasingly looking towards value creation as its prime goal. SSOs can be a means to innovate, increase productivity/revenues, and renew top-line growth. During this session learn the key tools, resources and skill sets needed to create a culture that drives innovation and engages you to create a partnership for innovation

Moderator:

David Poole
Head of Americas BPO
Capgemini

5:45 The State of the Global Business Services Market: How NetApp is Transforming its Finance Function

Companies are more successful when they create an integrated global business services framework and develop a multi-disciplinary approach to enable Global Business Services. Industry leader NetApp will describe how they used global sourcing of their finance function to create an opportunity to transform their service delivery model.

6:25 Welcome Reception