2011 September 26 - 29, Ramada Resort Aquaworld Budapest
Register now for CEM in Telecoms September 2011
Register now for CEM in Telecoms January 2012
Book today and save up to €300!
Download the CEM Brochure
Download your final CEM in Telecoms programme & speaker line-up
CEM in Telecoms will be back in January 2012! Join us in London on the 23rd-26th January. Or North America on the 14-16th February.
Download your free CEM podcasts, reports and presentations
Learn more about sponsorship & exhibition opportunities at the CEM in Telecoms Conference
Download the Telecoms sponsor e-book
Join Telecoms Networking Forum on LinkedIn
Follow TelecomsForum on Twitter
Join our CEM in Telecoms group on LinkedIn
Complete the CEM in Telecoms Survey: Simply tell us what you are doing to improve your customers experience.
Mark Your Calendar
Tell a Colleague
Become a Telecoms IQ Member and receive our weekly newsletter!
VP & Head of Consulting
Founder & Author
Vice President Market Segment – Residential
T-Mobile Czech Republic
Director of Customer Experience Strategy
Orange FT Group
T-Mobile Austria and LivePerson will share how intelligently engaging customers whilst they are online – before they pick up the phone, send an email or abandon - can transform the customer experience resulting in significant increases in incremental sales, customer satisfaction, loyalty, first contact resolution rates and reduction in cost per service transaction. With 70-80% of customers starting their journeys online, this session will discuss how leading Telecoms brands are implementing customer experience management strategies that leverage the benefits the online channel and how they:
Online Business Development
T-Mobile Austria GmbH
Director of Customer Experience
Operators are increasingly realising that the only way to differentiate in an
increasingly commoditised market is to provide the best possible customer
experience to maintain customer loyalty, drive profits and build brand recognition.
Operational Intelligence is a new approach to improving customer experience that
allows operators to move beyond typical network-centric Service Assurance by
providing a dynamic, “outside-in” view of products and services as seen through
the customers’ eyes. This presentation will discuss how OI achieves this by providing:
Director of Industry Solutions
Director Customer Experience
Telefónica O₂ Slovakia
Panellists will include:
Director Customer Experience
Telefónica O2 Slovakia
VP Global Sales
Head of Customer Experience Management for Mobile Services & Service Management for IPTV
Nafsika Katsoglou Head of Customer Service DesksCable & Wireless Worldwide
Director of Service
Cable & Wireless Worldwide
For an in-depth overview of each session, download your copy of the CEM in Telecoms conference programme
[ Register Now ]
Questions? Contact us on 0800 652 2363 or +44 (0) 20 7368 9300 or email firstname.lastname@example.org now!