7:30 Morning Workshop B: Successful Implementation of Field Service Mobility Solutions

Facilitator:

Darryl Steven
Group Manager Energy Transformation
ENERGEX AUSTRALIA

10:00 Opening Remarks from the Chair

Putting Together a Convincing Business Case to Gain Management Buy-In and Support

10:10 Case Study: Understanding the Key Information Drivers for Delivering Increased Field Productivity

Outlining the benefits of mobility solutions to improve field worker productivity through the delivery of effective information flows

• Achieving audit readiness at all times by running the business on a mobile and real-time solution
• Highlighting the cost benefits of optimised routing, reduced scheduler costs and increased productivity
• Increasing the job activity volume due to gained efficiency of mobility scheduling
• Ensuring the job is done first time, on time, efficiently, and information is available to continually improve

Darryl Steven
Group Manager Energy Transformation
ENERGEX AUSTRALIA

10:50 Executive Roundtable : Becoming a Customer Focused Organisation through Effective Workforce Mobility

The Customer should be key in any organisation and to raise customer satisfaction levels field staff needs to be customer focused.

• Understanding customers expectations and utilising them as guidelines for your mobility solution needs
• Engaging and motivating staff to ensure successful delivery
• Understanding the importance of availability and the need for affordability

Facilitator:

Greg Italiano
Executive Director
WESTERN AUSTRALIA POLICE

12:00 Case Study: Achieving Organisational KPIs with Mobility Systems integrated into broader business process and Infrastructure to Increase Efficiencies

Supporting field crew with the right technology is key to make the mobility solution implementation a success.

• Connecting the field worker with the backend to ensure accurate information flow
• Unlocking the full potential of GPS capabilities to reduce travel time and improve productivity
• Developing end to end activity tracking from customer contact to resolution.
• Capitalising mobility to provide enhanced services to customers
• Standardising processes to ensure consistent productivity and improving the customer experience
• Harvesting the benefits of investment in technology

Superintendent Lance Martin AMP
Program Manager Business Technology Delivery
WESTERN AUSTRALIA POLICE

12:40 Assessing the Implications of Cloud Computing – Enabling On- Demand Field Service

Reaping the benefits of cloud computing as an on-demand solution.

• Evaluating the delivery option of could computing for mobile workforce planning
• Assessing the necessary capability and interoperability of potential cloud mobility solutions
• Evaluating cloud computing versus PDA app – online versus offline
• Driving time to market and costs savings by implementing cloud mobility on demand solutions

14:20 Case Study: Gaining Senior Management Buy-In by Presenting a Watertight Business Case to Ensure Budget and Resources for Mobility Implementation

Outlining how mobility systems and matching back office infrastructure will improve productivity, customer satisfaction and contractor and supplier management

• Creating a business case to achieve management buy-in for funding and creation of a mobility culture in the entire organisation
• Including all conceptual and operational challenges and strategies on how to overcome them to gain approval for a mobility solution business case
• Using realistic estimates for potential savings and increase of profit to back-up the business case
• Including both short and long-term goals and how they affect workforce productivity on the bottom-line

15:30 Roundtable : Creating a Mobility Culture in the Entire Organisation to Ensure Successful Rollout

It is essential for every organisation to get all staff engaged and excited about mobile workforce planning.

• Balancing budgets to enable cultural and technological change management to achieve successful implementation
• Including your field staff in the entire mobility solution choice, design and implementation
• Ensuring championing by senior management to create a mobility culture throughout the organisation
• Embedding mobility from within through education, communication, empowerment, ownership and accountability

Alan Langley
Manager
ENVIROWASTE SERVICES

16:10 Interactive Wrap Up Session: Personal Lessons Learned and an All Round Up

This session will be an open discussion to distill some of the key messages from the forum. This is your chance to ask any unanswered questions, challenge the status quo or to get more technical. Delegates have a unique opportunity to informally discuss insights, concerns, philosophy and perspectives with each other and the speaker panel.

Speakers of the Day

16:40 Closing Remarks from the Chair and End of Day 2

17:00 Evening Workshop C: The Executive Approach of Becoming a Customer Focused Organisation

Facilitator:

Greg Italiano
Executive Director
WESTERN AUSTRALIA POLICE