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Final CEM in Telecoms Programme

Download your final CEM in Telecoms programme & speaker line-up

New Dates for 2012!

CEM in Telecoms will be back in January 2012! Join us in London on the 23rd-26th January. Or North America on the 14-16th February.

Customer Experience Management Media Centre

Download your free CEM podcasts, reports and presentations

Podcasts

• Customer experience and the emotional bond: Podcast with Colin Shaw, Founder, Beyond Philosophy

• Podcast with Andrew Williams, Director of Customer Experience, Orange FT Group

• The Geography of People: How Orange maps the needs of its customers
• Podcast with Nicola Millard, Customer Experience Futurologist, BT Global Services

Articles

• Customers increasingly turning to Twitter to vent about a bad customer experience
• Top 5 ways in which to enrich a customer experience
• Embracing a customer service focused social media strategy
• The Case for Customer Loyalty
• Social Media: A Stairway to CRM Heaven?

Learn more about sponsorship & exhibition opportunities at the CEM in Telecoms Conference

• Sponsor CEM in Telecoms

Download the Telecoms sponsor e-book

Join Telecoms Networking Forum on LinkedIn

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Join our CEM in Telecoms group on LinkedIn

Complete the CEM in Telecoms Survey: Simply tell us what you are doing to improve your customers experience.

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