Post-Conference Workshop – Thursday 29th September 2011

Registration will begin at 9.30 and the workshop will commence at 10.00. There will be breaks for lunch and refreshments.

  • Improving the customer experience through accelerated agent engagement – establishing how to increase business productivity in the first three months of deployment

    Led by:

    Brid Bourke
    Managing Director and Executive Coach
    The Forté Institute

For an in-depth overview of each session, download your copy of the CEM in Telecoms conference programme

CEM in Telecoms


CEM January 2012