MarketTools CustomerSat Software and Services MarketTools CustomerSat is a Web-based Enterprise Feedback Management (EFM) solution used by the world's leading businesses to capture, analyze, and act on feedback from customers, employees, and partners. MarketTools EFM consultants are available to help CustomerSat customers get the most out of their investment in EFM, from design of satisfaction programs to advanced analysis of survey results. Through the use of comprehensive analytic tools, action management technology, and the expert knowledge of customer satisfaction consultants, MarketTools CustomerSat helps clients optimize satisfaction and loyalty programs that deliver high-value business impact.
Pitney Bowes Business Insight
Pitney Bowes Business Insight, a wholly‐owned subsidiary of Pitney Bowes Inc., is a software & services company that enables organizations to acquire,
serve and grow lifetime relationships with their customers.
Our proven solutions enable organizations to engage with each of their customers as individuals and to connect every customer communication ‐ outbound,
inbound, marketing, sales or service ‐ into an on‐going dialogue where customer insight and understanding forms the basis for each and every interaction.
We help organizations enhance the lifetime value of their customer relationships through a suite of innovative and compelling capabilities that integrate
data management, location intelligence, sophisticated predictive analytics, rules based decision making and cross‐channel customer interaction management.
Together with PBBI, organizations can achieve more valuable & long standing customer relationships built on trust, relevancy and outstanding customer
experiences as well as delivering significant operational efficiencies for enhanced profitability and shareholder value.