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Michael Haisten
Senior Manager, Self Help & Call Deflection
Earthlink, Inc.
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Martin Krohne
Senior Manager, User Experience Strategy
AutoTrader.com
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Robert Plante
Kiosk Programs Manager
BMW North America
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Dann Allen
Head of Experience Design & Improvement
AAA
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Joe Meyer
CEO
HopStop
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John Perrone
Loyalty Marketing
Sears Holding Corporation
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Dan Zawacki
President & Founder
Lobster Gram, Inc.
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Jay Emmons
National Board Member
The Make a Wish Foundation
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Seth Hall
Vice President of Operations
Philadelphia Insurance Companies
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Randy Rubingh
Director of Customer Service
StubHub
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Keith Wiegold
Chief Engagement Evangelist
Nutlug
Adjunct Professor
Northwestern University - Medill School, Integrated
Marketing Communications
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Harry Klein
President
Customer Engagement Strategies Inc
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Mark Schwanke
Global Forums Manager
Motorola
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Michael Haisten
Senior Manager, Self Help & Call Deflection
Earthlink, Inc.
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Troy Stevenson
VP, Client Loyalty & Consumer Insight
Charles Schwab
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Eugene Fregetto
Clinical Associate Professor of Marketing
University of Illinois at Chicago
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Sarah Canepa Bang
Chief Executive Officer
Financial Service Centers Cooperative, Inc. (FSCC)
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Seth Hall
Vice President of Operations
Philadelphia Insurance Companies
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Jay Emmons
National Board Member
The Make A Wish Foundation
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Kim Rundle
Consumer Relations Manager
Organic Valley
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Mandy Zaransky
Board Member, Factory Theater, Associate Board Member
Illinois Education Foundation Former Board President, Sarah’s Circle
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Andrew McInnes
Analyst
Forrester Research
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Derek Martin
Director of Global Consumer, Card Sales, Retention, Capabilities and Strategy
American Express
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Rich Harrison
Senior Vice President and Chief Operating Officer
Safelite AutoGlass®
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Jennifer Kielmeyer
Web and Emerging Technologies Strategic Marketing Manager
Safelite Autoglass
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Bill Price
President
Driva Solutions
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Jim Knight
Senior Director, Training and Development
Hard Rock International
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Tanya Callaway Crews
Director of Operations - Self Service, Global Operations and Systems
AIG
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Andrea Klemm
Research & Strategic Insights Director
Tribune Media Group
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Matt Greenberger
Customer Experience Champion
Motorola
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Kathleen O’Hara
VP Marketing
Tribune Media Group
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Heather Oldani
Director, United States Communications
McDonald’s
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Ray Grant
Senior Product Manager
Pitney Bowes Business Insight
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