7.30Registration

8.15 Opening Keynote: Embedding Sustainable Improvement by Engaging Your Workforce in the Business of Business Excellence

When understanding the human mentality resisting change is critical to overcoming it, this motivational leadership session will explore how you can inspire other in your organization to understand, accept and drive improvements with you, and not against you.

• Understand the elements of motivational leadership and how to overcome the typical objections to change
• Developing a strategy to gain buy-in from your workforce; what are your key deliverables?
• Accelerating deployment: Ensure early buy-in through quick-win projects and sustain engagement by keeping improvement visible to all
• Establish continuing development and education to ensure that support and improvement is maintained past your initial deployment

Rob Bryant
SVP Quality & LSS
ComputerSciencesCorporation

9.00 Accelerating Performance through Cultural Transformation: Building a Championship Culture

This session explores how you can foster and support the skills, behaviours and relationships that clear the way to success. Explore how, by overcoming personal and systemic obstacles to execute a process for building loyal staff and customers grow, you can grow, succeed and thrive. How can you ensure that championship culture takes hold in your organisation?

• How to accelerate performance by identifying and breaking personal constraints .
• How to provide feedback to teammates in a way that ensures growth
• How to prevent personal constraints becoming organizational constraints and align people process with work processes
• Develop a one-page strategic plan that helps everyone in the organization develop focus on personal and team accountability

Flip Flippen
Founder & President
Flippen Group

11.00 Leadership Meeting : Preparing a Change Model to Drive Rapid Process Excellence Adoption Through Business Support

Explore the need for an effective change management to overcome the common improvement hurdles and ensure your change is fast, on-time, and effective.

• Identify the key barriers to change in your organization early and prepare to avert them early
• Understand the global culture: inside your organization and outside with your partners, how can you adapt your approach to process excellence to ensure uptake across your enterprise?
• ‘What’s in it for me?’: how to construct an effective change model and channels of communication to create the awareness and desire for continuous improvement before furthering your deployment
• Rewards and recognition: how can you recognize success to effectively encourage a commitment to improvement as part of professional development?

12.15 Leadership Meeting: Benchmarking, Optimizing and Sustaining Your Organizational Performance

• Understand ‘world class’ performance to drive your organization forward: what does ‘world-class’ mean and what does a ‘world class’ performance system look like?
• Define your performance levels to drive a fresh change agenda: what key measurements define performance to target your improvements? Analyze the full spectrum from Baldridge to Shingo
• Monitoring performance: consider how often to reevaluate your performance to ensure timely and continuous improvement

Sudarshan Bahl
Chief Quality Officer
AjaxCustomManufacturing

2.45 Leadership Meeting: The Process Excellence Leader: How Can You Ensure You Maximize Returns through Effective Leadership?

• Re-examine your organization’s key values, activities, and behaviors to establish a path to improvement that honors the legacy of the organization, yet engages the workforce to deliver change.
• Assess the balance between encouraging innovation to create pull for improvement from your workforce and driving change through the push from senior direction • Inspire your team and others through the right balance of incentives and targets: recognizing achievements, rewarding success
• Select the optimum sponsors in your organization to advocate your change agenda: what level must they sit at to ensure commitment and sustainability for your projects?

Jeff Richmond
SVP Operations
PacificCheese

4.30 Leadership Meeting : Formulating a Strategy for the Ultimate Customer Experience Using a Structured Improvement Approach

• Explore the key elements of formulating your improvement strategy: what to include and why?
• Assess the Top 9 Reasons why most strategies fail in execution and expect to avert them
• Winning business support: How do you create a case for the strategy in your own company to ensure success through effective sponsorship?
• Assess the effective development and execution of an installation plan and how to strategize the challenges of realization: the proof is in the pudding!

Fadel Hamed
Head Process Innovation & Process, Improvement
NetApp

5.45 Closing Remarks from the Chairman and Invitation to the evening Drinks Reception

6.00 – 7.30Evening Drinks Reception