September 19 - 21, 2011, Santa Clara Marriott, Santa Clara, California
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Workshop sessions are your opportunity to explore critical business demands through an extended, in depth and hands-on take-away learning experience
Leveraging Behavioral Science: Building Effective Ownership For Business Process Improvement
Line management involvement and ownership is the ultimate critical success factor for sustainability of continuous improvement projects and, ultimately, sustainable Lean Six Sigma and Business Process Management programs.
The challenge generally lies in securing effective management commitment at both the program and project levels. Leaders are well intentioned. What is not always clear is how to optimize the limited time leaders can afford to spend to lead and manage continuous improvement.
Examining program and project effectiveness through the lens of Applied Behavioral Science leads us to differentiate the role of the facilitator who brings the project methodology, from that of functional and business unit line managers. For instance, in our experience, we find in many instances it is not explicit that line management is responsible for the sustained success of the project. There is the perception that the facilitator, who provides project methodology, is responsible for the success of the project. This situation results in the perception of a hand-off of ownership when the organization enters deployment/implementation planning.
Ineffective process ownership and governance limits improvement program results and sustainability. This workshop will help you identify and address the challenges of effective line management involvement and ownership by using behavioral science methodology and behavior-based change management tools.
Participants will be able to:
Continuous Learning Group (CLG)
Annemarie Michaud has 29 years of Executive Coaching experience in the field of Applied Behavioral Science (ABS). She has worked with firms like Chevron, Vale, Kraft International, Elkay Manufacturing, Fluor, and Bell Canada, focusing on sustainable improvement to performance indicators such as Reliability, Safety, Cycle Time, Cost, and Quality.
Annemarie has focused on the design and application of ABS tools and methodologies to support clients wanting to increase Business Process Improvement Program financial contribution, and leadership involvement & ownership for Program effectiveness. With CLG, she supports leaders and Business Process Excellence practitioners as they learn how to analyze and shape behavior. Leaders at all levels can plan how best to elicit and reinforce High-Impact BehaviorsSM that will accelerate deployment and sustain the impact of performance improvement solutions.
Memories are a powerful obstacle to future improvement. By exploring the approach taken in a renewed effort to drive operational excellence through the business, you will consider how to overcome the skepticism and challenges created by delivering below expectations in the past. Through an assessment of the approach at, ebay, you will explore how to re-generate genuine enthusiasm for process excellence and revive
Director Operational Excellence, Marketplaces
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