Become a member of Customer Management IQ and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.
Become a member here: www.customermanagementiq.com/join.cfm
Call Centre Helper
Call Centre Helper is the UK's most popular call centre magazine with over 80,000 readers. It is a free, weekly on-line magazine aimed at giving call centre people advice on how to make their businesses work more effectively.
There are 4 distinct call centre areas – management, technology, life and jobs – the aim is to help readers navigate swiftly to the area that interests them most. There are many regular features including 'top tips' articles and panel discussions that ask experienced people to answer real-life contact centre problems faced by their peers. We have also produced a number of reference guides aiming to be the main source of content on the internet for specialist call centre areas.
So, for advice and tips on management, technology and working life, visit Call Centre Helper at www.callcentrehelper.com
Call Center Jobs
Founded in 1998, CallCenterJobs.com is a leading “niche” employment resource for experienced Call Center and Customer Service professionals. More than a typical job board, CallCenterJobs.com is guided by a management team that possesses 20+ years of industry experience and has deep roots within the call center community. Our site boasts the largest collection of QUALITY job openings in the business and has built a solid reputation for attracting higher caliber candidates who are focused on achieving their long-term career goals.
Content Marketing World
At Content Marketing World, you’ll learn how to transform your marketing department into a storytelling factory, engaging your prospects and customers in all the right channels with the right messages– including social, mobile, email, online and even print and in-person strategies.
Through 30+ breakout sessions and amazing keynotes led by worldwide experts, you’ll get the tools you need to be a successful content marketer. Plus, you’ll experience the best of what C-Town has to offer, starting with our opening night reception at the infamous Rock and Roll Hall of Fame.
Attendees at this year’s conference include marketing professionals from Honeywell, Siemens, Citrix, Oakley, FedEx, United Way, Gannett, KeyBank, National Instruments, GE, JD Power & Associates, Cisco, NASA and hundreds of other leading small and large brands.
Trust us – this is the event you simply can’t afford to miss.
CRMAdvocate is a daily online publication featuring the technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Visit crmadvocate.com for a free subscription.
CRMsearch.com is laser focused on the issues and matters that most influence success or failure with CRM strategies, processes and software solutions. The CRM website is an authoritative information resource and online community for business and IT leaders and practitioners seeking to advance their organization and careers by advancing their customer relationship management strategy, performance and results. The independently published CRM software reviews are regarded as the most comprehensive and balanced analysis of the top CRM systems available anywhere.
CRMXchange is the premiere destination for information on relationship management including: best practices, CIM applications, products, training, and other valuable industry resources.
CRMXchange has developed unique industry insights into the product technology, business intelligence, and professional programs required for successful operations. Known as the “event site,” CRMXchange are experienced experts in Webcast hosting.
Our goal is to help companies find the best CRM Software to find the solution that will optimize their front-office activities. Whether your business is looking for web-based CRM, open-source CRM, social CRM, mobile CRM, or iPad CRM, it is imperative that your organization considers more than just the price tag of each CRM solution and focus on finding the software with right features and scalability. You can compare CRM Software by using our Compare Vendors feature, which allows you to conduct a CRM software comparison of up to three vendors at a time!
Customer Service Advantage
The Customer Service Advantage is a fast-read resource to help customer service pros keep customers satisfied, improve service, increase customer loyalty and manage the stress of the job. Twice a month it offers real-world examples of how other companies cope with the pressures of providing customer service that creates enthusiastic customers.
CSA provides practical methods for increasing customer satisfaction, keeping staff motivated day in and day out, and gaining internal support.
Customer Service Manager
CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.
Customer Service Power
About Customer Service Power..Turn It On!:
Melissa Kovacevic provides Customer Experience focused Contact Center & Retail Service assistance for clients seeking operational or skills improvements. Her focus is on Service Processes for Customers and Agents, Quality Coaching Skills for Managers and Supervisors, and Strategic Planning. Melissa has over 27 years of consulting experience with a variety of industries including Utilities, Financial Institutions, Hospitals, Manufacturers and E-Commerce.
Experiential Marketing Forum (EMF)
The Experiential Marketing Forum (EMF) is an international community of professionals, students and people who share ideas and keep abreast of the newest trends and exciting things happening in the world of media. Feel free to invite all of your co-workers and friends to join this great think tank and share ideas that benefit marketers and their customers on a global level.
The IIOM is dedicated to supporting the outsource community and the clients that are served. This is carried out thorough specialized outsource training, targeted viability assessments, and providing a global community that is focused on the emerging value provided through resourcing.
Read Write Web
ReadWriteWeb is one of the most popular technology blogs in the world, known for offering insightful analysis about each day's Internet industry news.
ReadWriteWeb was founded on April 20, 2003, by Richard MacManus and is now one of the most widely read and respected blogs in the world. Our readers are smart, tech savvy, engaged, decision makers; 46% have "significant input" or "make final information technology purchase decisions." As one advertiser put it, "The real users of the Web read ReadWriteWeb."
Social Media Portal (SMP)
The Social Media Portal (SMP) www.socialmediaportal.com is a news and information directory mapping all aspects of social media globally.
SMP showcases social media technology with free resources benefiting academics, advertisers, businesses, marketers, PRs, researchers and more.
With SMP you can:
- Add your site/s, press releases, campaigns, research & events
- Find sites by type & category
- Search sites by defined criteria, including age groups & content type
- See the relationships between businesses & stakeholders
- Find advertising & business hot spots
- Grow, share, evolve with social media & networks
Find us on Facebook facebook.com/SocialMediaPortal and Twitter twitter.com/SMPOnline
TelePlaza is a comprehensive online directory that provides more valuable and relevant call center content than any other “niche” industry Web site. TelePlaza’s market intelligence, tactical resources and database management make the site the ultimate resource for linking buyers and sellers. Companies who appear on the TelePlaza directory find themselves just 2-3 clicks away from the FRONT pages of Google, Yahoo, MSN, and 30+ other search engines. TelePlaza visitors have access to the most up to date industry information available Online.
Learn more at www.teleplaza.com
The Social Media Monthly
The Social Media Monthly is a monthly publication whose mission is to perform review and analysis of the social media evolution.
Think About CRM
www.thinkaboutcrm.com is a Global CRM/Social CRM resources website and community which is vendor neutral, highlighting various development in this field, where everyone can contribute as well as learn in a collaborative environment.
www.thinkaboutcrm.com is intended to provide cutting edge information about CRM. Its objective is to initiate, inform and involve – a collaborative platform where everyone from the CRM industry, may they be professionals, practitioners, vendors, consultants or academicians, can come together. It is intended to be a rich repository of information covering the entire gamut of CRM, from pure academic theories to hardcore CRM tools to enhance productivity and profits.
Registration is entirely free and only takes seconds. Simply visit www.thinkaboutcrm.com and register online!