Why attend FSM 2012?
FSM 2012 will be exploring best practice strategies on how to effective maximse the productivity of your workforce while improving customer satisfaction levels.
- Improving Field Force Automation with Emerging Technologies
- Maximising Workforce Productivity with Effective Change Management
- Delivering Exceptional Customer Service to Maximise Customer Satisfaction Levels
This is the only event is Australia with the support of a wide range of sectors, that works closely with the leading voices in service management and field mobility, software and hardware providers, and your peers to develop the most timely and relevant agenda.
Based on feedback from the last FSM Summit in March 2011 and thorough research conducted with over 100 senior-level professionals, the 2012 FSM Summit will feature two concurrently running conferences:
This event will bring together key stakeholders within the Utilities Industry including Electricity & Gas, Transmission & Distribution Services, Retailers and Water including:
- Field Service Management
- National Service Management
- Operations Management
- Service Delivery Management
- Maintenance Management
- Network Management
- Asset Management
- IT Management
- Dispatch Management
- Business Improvement Management
This event will bring together key stakeholder from within Manufacturing, Facility Management, Maintenance, Contractors, Construction and Engineering, Government, Telecommunication, Security and Fire Services, Transport, Logistics, Couriers, Healthcare, Electronic Goods and Mining including:
- Field Service Manager
- National Service Manager
- Operations Manager
- Service Delivery Manager
- Maintenance Manager
- Metering Manager
- AMI Operations Manager
- Network Manager
- Asset Manager
- IT Manager
- Dispatch Manager
- Business Improvement Manager
Whatever your stage of implementation, there are huge improvements in customer service, efficiency and productivity still to be made. Through this forum you can gain insight into how others are advancing field service processes and benchmark your existing processes, technology adoption and level of customer service.
Subsequently FSM 2012 will feature world-leading presenters with proven results to share on these key areas. Thus enabling you to benchmark your field service and operational efficiency strategies against. Join us to learn the strategies to overcome these key issues, gain insight into increasing your staffs productivity and network with best practice implementers and innovators in field service and mobility!