8.00 Registration & Networking
9.00 Raising the competitive bar and securing Customer Gold
In a few weeks time the world will come together to celebrate the Olympics here in London with one aim front-of-mind – to WIN! This is also top of the agenda for the best organisations–
winning at least an hat trick of golds as they simultaneously grow revenues, reduce costs and enhance service. What is the secret to this success?
It is all centred around the customer.
We all know about and talk about the customer, but do we really know our customer? Do you truly understand their future needs? And what about their desires and points of
delight. This session will take your thoughts about the customer one step further to reframe the customer of the future, and how you can prepare your organisation to create
competitive advantage. Get ready to move from ‘lip service’ to true customer centricity.
Founder & CEO
09.45 EXCLUSIVE TO PEX NETWORK 2012 PROCESS IMPROVEMENT VISIONARY COUNCIL
Launched in 2010 this PI Visionary Council is hosted once a year in both North America and in Europe to bring together the leaders in Process Excellence, management and innovation. Bringing together a mixture of respected leaders from across the process management disciplines, the PI Visionary Council will come together at the 13th Annual Process Excellence Week to define where the community is going and what we need to do in order move Business Process Excellence thinking and delivery to the next level. Once again in 2011, 4 world-class leaders reflect on the role of Process centric management strategies in transforming European business:
- What is the new and evolving role for process centric management strategies during the current uncertain business climate?
- Charting a course for success: How Process centric thinking and strategy needs to evolve to meet the challenges of tomorrow’s business more effectively
- How can Process leaders (business, IT & operations) change their mind sets from pure cost-cutting to pro-actively driving customer experience and top-line growth?
- Putting aside the tools and techniques: What are the common components of a successful culture?
Council members include:
Global Business Assurance Director
VP of Human Resources & Internal Communications
Global Lean Leader Life Sciences
10.15 PANEL SESSION: The PEX Vendor World Series
Global insight from the most forward thinking & inspirational Business Process providers
6 of the most inspirational thought leaders, voted by you, join together to help build a common industry consensus around what the next generation for Business Process Excellence looks like, and how you are going to get there. With the forthcoming recession bringing ROI from Process centric management strategies to the forefront, you’re seeking clarity on your next strategic move to develop your implementation model further and drive greater results. However with so many approaches and available, and with every industry provider promoting a new improved model or technology, the challenge is not how to find advice, but to know what is the right advice and who to listen to.
To help you combat this critical challenge PEX Network brings together the most engaging and inspirational providers with one simple aim - to help you sort the industry hype from the next generation Process solutions.
Building a common vision for the future goals of the Process Community Challenging mainstream thinking and debating the options for future development and investment: Where to invest your money and resources wisely Lean, Six Sigma, BPM, Systems Thinking: Removing the complexity around different Process models Evaluating the business impact of the latest industry solutions (BI, Cloud, social etc) – are they really worth the hype?
6 VENDORS VOTED IN BY THE COMMUNITY – visit www.pexnetwork.com for more information
11.00 Coffee and Networking in Solutions Hall
One to One Meetings and themed Speed Networking
11.00 - 17.15Start of Corporate Leaders Boardroom 2: The role of leaders in driving change in an uncertain business environment
Designed for all executive process and business leaders looking to connect people, strategy and change for
By invitation only – please see separate agenda for more information
Facilitators to include:
Global Lean Leader Life Sciences
Energy Business Assurance Manager
11.30 PEX NETWORK 2012 AWARDS WINNERS PANEL
Insights and reflections from the 2012 European Process Excellence Awards Winners
Following the previous nights awards ceremony, this is your chance to hear exclusive insights and gain a glimpse into the projects from the 2012 awards winners for Europe.
Through a lively and interactive panel discussion hear:
- Project and programme overviews from the winning companies
- Feedback from the judges on critical success factors and benchmarks
- Leadership insights surrounding how to create a successful Process Excellence programme
- Translating successful projects into real business benefits
Founder & CEO
Panel to include leadership representation from award winners from each category – to be announced following the official awards ceremony.
Attendees are invited to submit their questions in advance with a PEX Network member of staff.
Nominees to be announced - Friday 30th March - Visit www.pexnetwork.com for more information
12.15 Regulation and compliance: Harnesses process and operational management strategies to help support critical obligations and compliance needs
In an increasingly regulated and transparent environment, many organisations are feeling the costly impact of increased obligations, survive delivery and constraints on the way we run businesses. This not only adds in costly processes but complexity that can really affect the ability of your organisation to deliver and be profitable. In this panel session hear from a number of experts on how process centric strategies can help you to:
- Reframe the equation: Shifting thinking and targets from cost out to delivery
- Drive the ability to do things right, every time: Focusing on outcomes and performance
- Applying BPM in a highly regulated and complex environment: what are the challenges and opportunities? And how does this change the approach to BPM that is most relevant?
Panellists to include:
SVP Strategy & Change
Bank of America
Group representation from Lloyds Register
13.00 Networking Lunch and One to One Meetings in Solutions Hall
14.00 MONOPOLY BOARD GAME in Solutions Hall
Take part in the Monopoly Board Game to win fabulous prizes drawn at the end of the day!
EXHIBITOR GAME RULES AND HOW TO WIN!
Once ALL Sponsors have stamped your card and you have passed GO, submit your card to the registrationdesk before the drawing
Prizes will be drawn at 16.45 on the 25th April.
14.30 Critical success factors for a BPM implementation:
Business Transformation Consultant
OPERATIONAL & PROCESS EXCELLENCE
BUSINESS PROCESS MANAGEMENT
STRATEGY, CHANGE & LEADERSHIP
15.10 From Continuous Improvement to Lean transformation: Using Lean to transform your businessLean is being used increasingly frequently to help with time, cost and delivery critical transitions and business transformations. This session will look at:
- How the Lean approach and tools needs to be adapted for a transformational rather than continuous improvement environment
- The difference between Lean projects and Lean transformation
- How to work alongside your transformation, PMO and transitions teams to best support key transitions
Lean Transformation Team, COO Office
Royal Bank of Scotland
Director Lean Transformation
Process harmonisation: Building a process architecture that supports the future needs and capabilities of your business
Leveraging experience from the recent Whirlpool EMEA Finance Transformation BPM implementation, this session will explore the need for harmonisation of process platforms and data in creating a cohesive process approach across the business.
- Starting from the ground upwards: Understanding how your business, process and IT architectures link together into one common framework
- Consolidation: The importance of ERP in creating a common platform for business, data and intelligence across multiple business functions and localised software
- Getting everyone talking the same language: Creating a common language and performance understanding across the business
Managing Enterprise Architect
Collaboration and knowledge share: How to support and nurture collaboration across the Global business for business process excellence
In this interactive session, Lloyds Register will share with you’re their approaches and experiences in developing a sustainable collaborative network for business process excellence.
- Harnessing emerging social platforms as a way to increase collaboration and knowledge share across a global or virtual business – what are the opportunities and risks?
- Creating a platform and process for knowledge share and capture for projects, tools and training
- Using internal and external training to help with critical knowledge and capability development across the business
- Fostering a shared team atmosphere: How to bring the global teams together to drive and bring to life a shared vision for excellence
Director Business Assurance
Including insights and contributions from the global Lloyds Register team
15.15 Networking Coffee & One to One Meetings
15.45 Devolving day-to-day accountability: How to sustain engagement and accountability operational improvement
Since launching their Lean programme in 2007, the
Department of Work & Pensions has now devolved
responsibility to organisational units to drive the strategy,
execution and performance of the Lean initiative. On
course to reach full process maturity by 2017, in this session
Robert will share with you the challenges and opportunities
of embedding this model and lead discussion around
- How to entrench improvement principles within the business teams and create lasting accountability
- Ensuring that projects are still connected to the overall organisational strategy within the decentralised management framework through Hoshin and Balanced Scorecard
- Step-by-step: At what point should you hand over the reigns? And how can you best prepare your business teams to take on responsibility
Lean Strategy Lead
Department of Work & Pensions
Making data meaningful: Incorporating business and operational intelligence to improve business decision making, process management and performance reporting
Following the preceding session on harmonisation of systems and data collection, this session will look at how to make sure that information is collected properly and then how to leverage this data to form true business and operational intelligence.
- Finding the hidden processes and data in the organisation: How to capture the accurate data in instances of non automation and people based processes
- Turning data into meaningful business information: Building capabilities for operational real time business intelligence as well as Corporate Reporting that is appropriate for different operational needs
- Using technology to increase business visibility: How to get the most from business intelligence, data visualisation and dashboard technologies through focusing on business needs and a focus on usability
Business Intelligence Manager
Balfour Beatty Utility Solutions
The Process Conspiracy
- Why you are being lied to.
- Why there are so many people failing with Lean and Six
- The truth about the Pyramids.
- Why we being kept in the dark over new 21st century methodology.
- Who it is that wants you to keep this oppressive industrial age thinking.
- What we can do to stop this.
17.30 Chairman’s Refocus and Close of Summit