Conference Day 1 – 17 April 2012

8.30 Registration and Welcome Coffee

9.00 Opening Remarks from the Chair

Cally Vithalis
Deputy Chair
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9.10 Learning More About Your Role By Mentoring Another EA/PA

  • Adding value to your role by re-exploring various components through teaching another EA/PA
  • Providing that added support to a new EA/PA by being on hand to answer questions
  • Improving your department’s image by mentoring on the correct procedures
  • Building a network to support others by leading with example and sharing the value of knowledge management skills

Carrie Nicol
Executive Assistant to Sheil Bird - Health Programmes Division
Department of Human Services

9.50 Building a Relationship with Your Boss by Being Understanding

  • Acknowledging that there are two sides to a relationship by building a give and take understanding
  • Knowing where you stand by continually reviewing your role
  • Working towards a common goal by understanding your boss’s needs and priorities
  • Reaching a strong working relationship by communicating your goals as well as planning with your boss on theirs

Debi Kerr
Executive Assistant to Mark Withnell General Manager, Business Integrity Division
DEPARTMENT OF HUMAN SERVICES

10.30 Morning Refreshments and Networking Break

11.00 Creating A Positive Working Environment by Being Self Aware

  • Keeping sight of your goals and working towards them with a positive outlook
  • Understanding your motivation to work and creating a work life balance that supports it
  • Keeping everyone happy within your workplace without losing your identity
  • Providing a holistic approach to your productivity by keeping a healthy mind, body and spirit

Stella Thorndike
Executive Assistant to Registrar
UNIVERSITY OF TECHNOLOGY SYDNEY

11.40 Building a Network of Support by Seeking Other’s Advice

  • Increasing your confidence by reaching out to others and building a professional network
  • Understanding the value of a mentor and how could they help you
  • Planning your career by reviewing what career coaching can offer
  • Exploring tips to reduce stress and realise your strengths to help you become a better EA/PA

Sarah Curby
Executive Assistant to the Deputy Secretary of the Frameworks Group
Department of Climate Change and Energy Efficiency

12.20 Lunch and Networking Break

13.20 Dealing with the Situation Appropriately by Understanding how to Manage the People Involved

  • Understanding the different personalities you interact with by observing
  • Learning the office structure and hierarchy system to avoid the faux pas of incorrect communication
  • Adapting your manner to those you communicate with by reading their language and style
  • Avoiding conflict by reviewing both sides of the story

Denise Hutchinson
Executive Assistant to Dr Colin Grant Executive Manager, Plant Division Biosecurity
DEPARTMENT OF AGRICULTURE, FISHERIES AND FORESTRY

14.00 Adapting Smoothly to Organisational Change by Understanding your Surroundings

  • Keeping ahead of the game by being prepared
  • Improving your mental agility to allow for flexibility with roles
  • Adapting smoothly by striving for positive outcomes
  • Learning from the changes and continuing to grow your professional repertoire

Paula McLaughlin
Executive Assistant to Dr Richard Grant, Asia:NZ, Management Team
PERSONAL ASSISTANTS TO CHIEF EXECUTIVES

14.40 Afternoon Refreshments and Networking Break

15.10 Promoting Yourself within the Organisation by Becoming More Assertive Within Your Role

  • Exploring your potential by reviewing your strengths and capabilities
  • Increasing your organisational reach by recognising your virtues and using them to their best potential within your role
  • Embracing the changes by understanding the dynamics and focusing on solutions
  • Enriching your work life by developing your current prospects through further education

Karen Woods
Psychologist, Counsellor and Founder
ACT COUNSELLING

15.50 Learning how to Influence, Engage and Impress with Interpersonal Communication

  • Establishing rapport as the first step to effective communication and relationship building
  • Reviewing the nuances of body language and how to communicate effectively without words
  • Creating a new image of yourself by becoming aware of how your image is portrayed
  • Discovering people’s personal language by understanding their learning styles

Anna Anderson
Personal Success Coach, Leadership Coach and Trainer
Founder of "Inspired Connections

16.30 Close of Conference Day 1

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