Interactive Workshops Day Three: Thursday 29 March 2012
Workshop A: Tuesday 27 March 2012
6.15pm - 8.45pm Workshop A: Field Service Management 101
Mobile Strategies for Transforming Your Business Mobile technologies are radically transforming the field services industry, enabling companies to streamline their operations and optimize workflow. Harnessing the full potential of mobile technologies, however, requires strategic thinking and vision. Attend this workshop to understand how mobile technologies, combined with new mobile strategy tactics, can transform a company. We will cover the latest industry trends and hot new technologies as well as the fundamentals of composing a viable mobile strategy.
Independent Enterprise Mobility Analyst and Consultant (US)
Workshop B: Wednesday 28 March 2012
3.40pm - 6:10pm Workshop B: Overcoming the Challenges of Change Management to
Ensure Successful Mobility Rollouts
Selecting and rolling out a field service solution is only half the battle. One of the primary focuses of successful implementation
is placed on ensuring that the users of the new system are on board from the outset… thus getting them excited about using the
new tools that will be available to them. Learn how to make your mobility rollout a success from the get go.
Global Service Product Manager
METTLER TOLEDO (US)
Workshop C: Thursday 29 March 2012
9.00am - 11:30am Workshop C: Maximising Customer Service and Customer
Satisfaction with FSM
The customer is key in every organisation. An effective field service mobility solution will enable your organisation to meet
regulatory and organisational KPIs, increase your customer service and satisfaction levels significantly. Attend this workshop to
understand how to unlock the full potential of your FSM strategies.
General Manager Business Development
Workshop D: Thursday 29 March 2012
12:00pm - 2:30pm Workshop D: Achieving Higher Productivity, Cost Effectiveness and
Customer Satisfaction with Workforce Automation
Optimisation of field service staff is difficult as it involves intelligent scheduling and dispatching of multiple field force staff to different locations daily, while minimising cost and maintaining good customer service. Doing more with less and achieving advanced scheduling where the right person is at the right place at the right time is key to expand the scope of your business and maintain your competitive advantage. Attend this workshop to learn all there is to know about choosing the right handheld devices, software and implementation approach to maximise your workforce.
Project Leader, THESL IT & SM, Security & Enterprise Architecture
TORONTO HYDRO (CANADA)