30 April - 02 Mai 2012, Dockside, Sydney, NSW
Register by 21st Feb 2012 and Save up to AU $400 off!
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Customers form relationships with companies through a series of interactions with physical products, multiple channels, and intangible services. These interactions depend on a complex, mutually interdependent ecosystem of internal departments, external partners, technology, and processes. To create a consistent and compelling customer experience across the enterprise, Customer Experience Professionals must orchestrate a movement to envision, design, and align this ecosystem.
Delivering a superior experience to customers is a powerful – arguably the most powerful – differentiator that a business can deploy. Yet in many companies, customer experience management is treated as a tactical rather than strategic issue, to the great frustration of those responsible for it.
IQPC’s 5th Customer Experience Management 2012 in Sydney is your chance to learn how to transition your customer experience management strategies into the 21st century to create tomorrow’s experiences today. The Event will deliver you the opportunity to learn from and network with national and international industry leading Customer Experience experts to gain insights, identify opportunities and take away key strategies for successful customer experience management.
You can’t afford to miss this conference. Communication and information sharing is vital to staying on top of the competitive advantage that improved customer experience will deliver.
The case study format on the Focus Day is excellent and will enable participants to get a pragmatic view on immediate solutions to current business challenges facing organisations that utilise contact centres.
The Customer Experience Management Conference is an opportunity for national and international industry professionals to network and contribute their experiences and expert knowledge on how to succeed and benchmark in a dynamic environment of call centres and for ever changing channels associated to customer service and experience.
The Customer Experience Management conference in 2012 is the calendar event of the year for anyone looking at customer experience management strategies. The quality of speakers and content will provide a number of outcomes to equip you with the knowledge and case studies to make a difference for your organisation and customers.
After attending the IQPC CEM Conference in 2011, I was keen to follow this up in 2012. The opportunity to present a few new ideas and concepts is compelling and I am very pleased to be involved. CEM is a crucial aspect of business and our ability, as leaders, to drive improved CE performance and results is both exciting and rewarding. The opportunity to learn, challenge existing concepts and share ideas with like-minded professionals in the field is my primary reason to attend this year’s CEM conference. For these reasons and more I recommend other CEM experts and business leaders to attend also.
A growing expectation of personalised service has been identified by the CSIRO as one of 5 mega trends; if at all possible customer experience is becoming even more important.
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