What’s new for 2012?

What’s new for 5th Customer Experience Management 2012?

Building up on the success of the 4th CEM conference in April 2011 we are growing this must attend industry platform further to make it even more valuable to our attendees:

• Plenary Sessions with International Keynote Speakers and case studies on how to become a customer centric organisation
• Executive Think Tanks with Chief Executive Officers and Chief Marketing Officers
• Streams in the afternoons of both main conference days:
  • Effective Customer Analytics & Segmentation
  • Integrating Digital Channels
  • Mastering B2B & eCommerce Experiences
  • Measuring Customer Experience to Identify Gaps and Create Strong Business Cases
• Pre-Conference Focus Day to integrate CEM into the Call Centre successfully
• 4 interactive workshop sessions to discuss challenges in depth with a smaller group of your peers

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