30 April - 02 Mai 2012, Dockside, Sydney, NSW
Register by 21st Feb 2012 and Save up to AU $400 off!
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How Commonwealth Bank is Measuring and Improving Customer Engagement
In this exclusive interview with Customer Management IQ, Dr. Brendan French, the General Manager for Customer Relations at the Commonwealth Bank Group, talks about how they are measuring customer engagement and expectations and what they are doing to improve this and turn customers into advocates for their brand.
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