8:55 Chairperson’s Recap of Conference Day One

9:00 Social Media and HR SS: Emerging Uses of Social Media

Defining your Shared Service center’s social media game plan, tools and execution strategy

In the new age of social media the question arises as to how social media can be leveraged to add value to shared services? How and when do social media tools make sense and what tools are out there? There is great possibility through the use of social media to improve support, collaboration, and customer satisfaction however, the legal risks and regulations must be addressed before embarking on the incorporation of social media. Learn from our expert speaker the legalities of social media use to ensure that you are properly assessing risk, monitoring employees, and making the most out of social media. In this session you will learn:

• The legal risks of the use of social media within shared services to ensure safe guidelines and usage of social tools.
• Social media tools that can be effectively used in HRSS.
• Ways to monitor employees and teach proper utilization of social media.

Tim Davis
Managing Partner
Constangy, Brooks, and Smith LLP.

9:45Sourcing Model Selection: Technology and Services

There is a distinct difference between sourcing technology and/or services for your shared service center. Managing and sourcing the tools and technologies can be a daunting task. This case study will showcase how our expert speaker created vendor scorecards and what they’ve learned managing technology partners versus services partners.

• Learn about their current HR sourcing environment with a visual representation.
• Understand the RFP process underway now and in particular its aim to differentiate software vs. service solutions.

1:15 PANEL: "I'll Never Do That Again!"

This interactive panel will discuss the trials and tribulations of embarking on a shared services journey. Looking back in hind-sight, our experts will share the outcomes that made them say "I'll never do that again!"

Moderated by:

Kelvin Lovely
Director HR Shared Service Strategies
Enwisen

2:00 Helping your most important asset with Employee Self Service

Organizing and centralizing employee support - a challenge faced by every stage of shared services!

Employee and manager self-service are extremely important within HR shared services; it allows for increased accountability, flexibility, and efficiency. Such employee empowerment helps streamline many everyday HR activities and reduce the administrative demands on your HR department, equipping staff to better serve employees with less drain on resources and with a greater focus on strategic activities that bring value to the organization. Join our speaker and learn about their robust self- service initiatives and how they are continuing to evolve. In this session you will learn:

• How self-service will allow employees and managers to view and manage their own personal information entirely online, 24/7.
• To track important information digitally as well as promote collaboration between managers and employees.
• Successful utilization of a case management tool with online accessibility.

Karla Younger
Director, HR Services- North America
Coca-Cola Refreshments

3:15 Working Groups: Speaker Meet and Greet

Select the speaker profile by stage, beginner, intermediate or advanced!

Take the information you’ve learned throughout the conference and have a chance to work in depth with your peers on the challenges that most concern you! You will have the opportunity to review all of our speaker profiles, highlighting their size, stage and progress statistics identifying which speakers align the most with your own shared services center. Pair up with your peers and our expert speakers to cover any unfinished business; ask any remaining questions, network with speakers and attendees who are at similar stages to you, and walk away with tangible lessons and ideas to implement within your own organization.

4:15 Chairperson’s Closing Remarks and End of Conference