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Podcast

• Effectively Resolving Disputed Liability Issues in Claims measures to Mitigate Losses While Retaining Customer Loyalty
  In a session that will be discussed at the 2nd Annual Underwriting and Claims Management Asia 2012, John Pyall, Munich Re's International Claims Coordinator for the Asia Pacific and Africa, speaks to us abotu the measures that need to be taken to mitigate losses while retaining customer loyalty

2nd Annual Insurance Underwriting and Claims Management Asia 2012

• The Path to Operational Efficiency, Cost Effectiveness and Customer Satisfaction
  Dr. Pedro P. Benedicto Jr., President, of the Republic Surety & Insurance Company, and Chairman, of the Philippine Insurers and Reinsurers Association talks about the challenges in attaining balance between manual and automated processes in underwriting and claims with Bryan Camoens.
• Evaluating the Perception of “High Risk” and Challenges It Poses to Motor Underwriters
  Fazlur Azmi Abd Malek, Vice President, Personal Lines of Chartis Malaysia Insurance Berhad explains to Bryan Camoens the motor underwriters’ perception of high risk. He also gives us his outlook for Asian underwriting trends in 2012 and beyond and tells us how underwriters go about assessing the challenges that high risk perception poses to motor underwriters.

Underwriting and Claims Management Asia 2011 Presentations

• Leveraging the key advantages of technology to enhance claims management and processing efficiency
  Ngian Meng Soon, Head of Claims for XL Insurance, explains how you can leverage the key advantages of technology to enhance claims management and processing efficiency.


• ICICI-Prudential Case Study - Effectively combating insurance frauds to improve claims management
  Kamlesh Manuja, Vice President Claims, ICICI Prudential Life Insurance, shares ICICI Prudential Life’s experience to effectively combat insurance frauds to improve claims management efficiency and decrease claims costs.


• Optimising the claims experience - what role can effective claims management and processing play in greater customer retention
  John Tan, Chief Executive Asia Capital Reinsurance tells the best possible way to optimise the claims experience and compares the importance of effective customer relationship management (CRM) against competitive policy premium in attracting and retaining customers.


• Use of Legal measures to handle unreasonable claim demands, exaggerated and fraudulent claims
  Ramji Mishra, National Head-Claims (Legal & Compliance), TATA AIG General Insurance, helps us to understand how insurers can use legal measures to handle unreasonable claim demands, exaggerated and fraudulent claims.

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