Workshops

  • Workshop A: Case Study: Implementing an Integrated Automated Motor Claims System to Increase Efficiency, Manage Fraud and Improve Customer Satisfaction
  • Workshop B: Effectively Managing Third Party Bodily Injury Motor Claims to Fight Fraud

14 May 2012

09:00am – 12:00pm Workshop A: Case Study: Implementing an Integrated Automated Motor Claims System to Increase Efficiency, Manage Fraud and Improve Customer Satisfaction

Facilitator:

chartis Paul Wilson
Vice President, Personal Lines Claims
Chartis Asia Pacific

With increasingly sophisticated solutions available, automating claims system seems so close, and the promises are bright: enhanced efficiency, easy fraud detection, improved customer relations and more. Meanwhile, the challenges in implementation are equally tangible: constraint posed by legacy system, inflexibility to adapt to new business and regulatory rules, and many more.

The workshop leader will share experiences in implementing an automated motor claims system, and shed light on pragmatic approaches to overcome the challenges.

Workshop A will address:

  • Design a framework to automate the claims process to shorten cycle times and cut down leakage
  • Implement an enterprise integration layer to seamlessly integrate data from various legacy IT systems
  • Identify opportunities for cutting down touchpoints and streamlining processes
  • Test the system for consistency and stability and continuously close the gaps in implementation
  • Share challenges you are facing and discuss practical solutions with workshop leader and experienced peers

14 May 2012

2:00pm – 5:00pm Workshop B: Effectively Managing Third Party Bodily Injury Motor Claims to Fight Fraud

Facilitator:

kurnia_nobg Thinesh Subramaniam
Head, Fraud Investigation Unit
Kurnia Insurans Berhad

Third Party Bodily Injury (TPBI) claims inflation has become the scourge of motor insurers recently, especially in countries practicing “tortuous” system. Statistically, Motor Act Claim has loss ratio 200% to 300% compared to the premium received. In addition, fraudulent TPBI claims have consistently plagued motor insurers.

This workshop sets a comprehensive discussion platform on detecting the fraudulent TPBI claims and managing them.

Workshop B will address:

  • Identify common claims patterns in hard TPBI fraud and soft TPBI fraud
  • Evaluate the necessity to launch investigation through cost-benefit analysis
  • Examine the feasibility and advantages of anti-fraud screening at first notice of loss
  • Leverage fraud detection intelligence (such as key fraud indicators) to uncover opportunistic and exaggerated claims
  • Incorporate fraud management framework through all areas of claims investigation and operations, from initial detection, investigation with evidence leading to hearing on court or amicable settlement
  • Apply the strategies to improve your organisation’s practices through hands-on exercise

[ Register Now ]