08:50 Chairman’s Opening Remarks

China Product Liability Case Study

09:00 Managing Liability Insurance for China Products – Key Underwriting and Claims Management Strategies to Mitigate Losses and Manage Fraud

• Liability for China products – an overview of industry landscape
• Evaluating the customers’ preferences, such as indemnification from Chinese suppliers, and Chinese suppliers’ identifying importers/retailers as the insured
• Analyzing the regulatory differences between China and importing country
• Examining key challenges in and solutions to underwriting this type of insurance and processing such claims
• Case study of Swiss Re’s underwriting policies and coverage for customers

Lu Qin
General Manager, Director
Swiss Re (Beijing Branch)

Liability Insurance

09:40 Effectively Resolving Disputed Liability Issues in Claims: Measures to Mitigate Losses While Retaining Customer Loyalty

• An overview of common disputes in liability claims
• Case study of best practice in resolving disputed liability issues
• Pinpointing current measures that need improvement
• Adapting the best practices to your organization’s context to mitigate unnecessary losses and retaining customer loyalty

John Pyall
International Claims Coordinator, Asia Pacific
Munich Re

10:50 Mitigating Losses and Preventing Fraud in Liability Insurance – the 1+1>2 Effect When Claims Managers and Underwriters Work Hand-in-Hand

• Reviewing the evolving liability insurance market landscape in Asia
• Analyzing the key events and trends affecting liability insurance bottom line, such as product defects, directors’ and officers’ negligence
• Evaluating the best industry practices to mitigate loss and fight fraud
• Exploring channels to enhance mutual understanding, such as KPIs and policy clauses, between claims managers and underwriters
• Devising strategies to work together to achieve overall business objectives in mitigating loss and combating fraud

Atty. Franciso M. Nob
Assistant Vice President, Claims
UCPB General Insurance Company, Inc

11:30 Streamlining Claims Processes to Facilitate Prompt Decisions and Turnarounds

• Reviewing the claims processes and understanding the importance of each touchpoint
• Optimizing touchpoints that directly contribute to cycle reduction time and increased efficiency
• Identifying the points of redundancy to be removed
• Developing a systematic management that will enable sustained performance improvement

Thomas Cadden
Senior Manager, Claims
Asia Capital Re

WIC, Property & Casualty Insurance

13:10 Successfully Identifying and Preventing Fraud Through Fraud Indicators and Claims Pattern Analysis in Work Injury Compensation (WIC) Claims

• Reviewing the work injury compensation insurance landscape in Hong Kong
• Leveraging database to identify fraud indicators and claims pattern synonymous in most fraudulent cases
• Incorporating the fraud indicators and pattern into the fraud detection framework
• Executing the change – implementing the new measures, appraising the effectiveness and fine-tuning for continuous improvement

Please visit www.insuranceclaimsmanagementasia.com for the announcement of speaker for this session

13:50 Examining Claims Management Strategies to Resolve Large and Complex Property & Casualty Claims

• Reviewing the standard procedure in property and casualty claims
• Effectively managing response to initial loss notification and keeping complex claims simple for customers
• Examining measures to manage external service providers to ensure satisfaction of all parties
• Evaluating the key strategies in managing large and complex claims while sustaining ongoing relationship with customers

Michael Misurelli
Executive Vice President, Chief Claims Officer
Chartis Insurance (Japan)

14:30 How to Mitigate Risks Posed by Unprecedented Catastrophes

• Reviewing the impact of unprecedented Thailand flood and losses incurred upon insurance industry
• Assessing practical approaches to mitigate losses through underwriting, such as pricing and risk assessment
• Examining pragmatic claims management strategies to improve operation efficiency and prevent fraud in such events
• Exploring effective strategies to enhance understanding between claims managers and underwriters
• Resolving solutions to mitigate losses and fight frauds for unprecedented events

*Frans Sahusilawane
President Director and Chief Executive Officer
PT Asuransi MAIPARK Indonesia

Underwriting and Claims Operations Excellence

15:40 Balancing Automation and Manual Handling – the Path to Operational Efficiency, Cost Effectiveness and Customer Satisfaction

• Reviewing the claims processes and understanding the specific requirements in each step
• Assessing the feasibility of a fully automated claims management system
• Adapting the current technology to meet your organization’s needs
• Balancing automation and manual handling – how to devise a mix of both to optimize efficiency and customer experience while reducing cost

Pedro P. Benedicto Jr.
President
Republic Surety & Insurance Company
Chairman
Philippine Insurers and Reinsurers Association

16:20 Underwriting Operations – Managing Risk and Enhancing the Value in your Underwriting Data

• The value of capturing accurate underwriting data
• Assessing the importance of a “control” framework in Underwriting Operations
• Contract certainty – benchmarks and time frames for the data capture; use of contract wordings / placement slips
• The advantages of standardised underwriting processes
• The “people element” – who to hire, who should lead and how to manage

Colin Russell
Underwriting Operations, Treaty
Asia Capital Re

17:00 Chairman’s Closing Remarks

17:10 Close of Conference Day One