Over the last 12 months, we have witnessed rapidly changing market conditions. As a result, organizations that want to be more agile when responding to external conditions are turning to their SSCs, expecting a further drilling down of costs and a return to the primary focus of squeezing even more effi ciencies and economies of scale across multiple functions.
However, many centres are struggling with internal issues. We recently conducted a survey and found that workforce management and timeineffi cient activities remain a major concern for many organizations:
The top 3 challenges for companies in 2011-2012 are..
Be prepared to set all-new benchmarks and outperform previous records by evaluating the latest initiatives impacting SSCs in the Philippines. Tackle the employee attrition rate once and for all and assess what new benefi ts technology and automation can bring to your operations. Only at this event, will you discover insights from captives and BPOs that will embed the next phase of service delivery through optimized process effi ciencies and enhanced employee engagement.
This year’s conference brings fresh and exciting insights, with more interactive sessions covering the top challenges and giving you answers to ramp up your operations. Featuring a line up of 20+ speakers with combined experience of more than 200 years in delivering shared services across the region and the globe, you will discover and take away practical techniques to apply and improve service delivery.