09:00 Welcome back remarks from Chairperson

09:10 Driving greater efficiency and productivity through standardization

• Overcoming the challenges of standardization to achieve greater efficiency and productivity
• Plan, roll out, execute: Evaluating current operational model and changes to be made
• Delivering on expectations through continuous improvement & assessment

Sathish Krishnan
Associate Director, Global Business Services
Procter & Gamble

09:40 Round Table Discussion: Shifting toward an accelerate service delivery globally

• Consolidated costs, increasing transparency and one point of contact for customers
• Reviewing why commitment is difficult to deliver and how it is the key to successfully deliver global business services
• Examining the problems on the roadmap towards global business services: What slows you down and how can you avoid it?

Facilitated by leaders of the day

10:10 Steps to successful HR business partnerships to resolve recruitment and retention challenges

• Meeting the gold-standard of responsibilities and qualities for HR business partners
• Discover how effective HR service delivery contributes to overall business success
• Avoiding the costs of recruitment and retention by maximizing HR Shared Services

Edalyn Hadjula-Legarde
HR Shared Services Manager
Philip Morris International

11:00 Innovative strategies to achieve less than 2% attrition rate to control operational costs

• Comparing investments in human capital vs. savings gained from recruitment and retention
• Harnessing development and engagement to sustain 2% or less attrition rate
• Pioneering strategies to ensure continued growth in operations and efficiencies

Mark Galutera
Managing Director for Philippine Operations, DSM Manila LLC
White & Case LLP

11:30 Mastering the global talent acquisition model: How can it work for you?

• Shifting from inconsistency and decentralization to determine a global standard of talent management
• Journey towards transforming into a global talent acquisition model
• Where we are today and future plans

Sharon Tan
Global Head of Recruitment & Resourcing Services
ANZ Bank

13:00 Effectively managing the evolution of globalisation and adding strategic value to service delivery

• Re-engineering from transactional to value added services
• Building a solid organizational culture to avoid common challenges in global service delivery
• Successful techniques to manage changes in operations and additional services

Raoul Teh
Global Head – Company Profiles and Environmental, Social and Governance (ESG) Content
Thomson Reuters

13:30 Drive world class performance with lean six sigma to boost results and minimize cost to bottom-lines

• Measuring performances to assess productivity and quality potentials
• Resolving the root causes of ineffective productivity and quality through lean six sigma methods
• Compare and analyse outcomes to achieve world class performance

Raul Lejano
Global Continuous Improvement Support Manager
Shell

14:30 Achieve accurate results, faster through operational excellence strategies

• Voice of customer: Gathering customers feedback to identify which processes to improve
• Ensuring consistent high performance and quality in service delivery
• Match operational excellence initiatives to business goals

Vineet Dwivedi
Director, Global Customer Support
Honeywell

15:15 Finance transformation in shared services: Using centralization to drive results

• Why finance transformation is critical today
• Centralising to save financial costs and increase transparency
• Driving efficiency and improvement in results

Niteesh Sharma
Finance Director
Emerson Electric Asia

16:00 Chairperson’s closing remarks and end of conference