Hi, and Welcome to the Customer Experience Exchange!

What is the Customer Experience Exchange?

This practitioner-led Director’s forum is the result of an overwhelming number of requests from Customer Service, Contact Centre, Operations, Marketing and Sales Directors from across the globe.

To help propel your customer management strategies to success, our passionate team have created the ideal opportunity to help you transform your customer experience strategies into operational action plans.  

What’s so great about it?

In a bid to better understand you and your needs, we’ve undertaken extensive research and discussed your feedback - the good the bad and even the ugly! - and built this unique event around real world examples, lessons learned and best practice from leading global organisations.
So take home practical lessons and real world examples from 30 global leaders and 16 practical case studies within 4 dedicated themes to choose from!  

Click here to view the full line up of the Customer Experience specialists who will be sharing the secrets of their success with you in November, a few of who include:

• Carlos Satorious, Chief Operating Officer, ORANGE BUSINESS SERVICES
• Jim Burrell, Senior VP of European Operations, ENTERPRISE RENT-A-CAR
• Soni Meckem, Senior VP Customer Experience, INTUIT, FINANCIAL SERVICES DIVISION
• Kip Knight, VP Marketing, EBAY NORTH AMERICA
• Johannes Hartmann, VP Global Consumer Understanding, UNILEVER, NETHERLANDS
• Andrew Clayton, VP & Operations Director, ALLIANZ INSURANCE UK
• Stefan Schaefer, VP CRM Business Enabling, T-MOBILE INTERNATIONAL

Added Extras? Take Your Pick!

• 6 one hour sessions dedicated to insight & analytics - take home the tools you need to better understand your customers
• 4 workshops to enhance your contact centre performance with robust people programmes and business improvement techniques
• One of your overwhelming requirements highlighted during our research was the request for the opportunity for frank and open discussion – so we’ve built practitioner only discussions sessions into the agenda to facilitate candid discussion and stimulate debate
• Design your own agenda: We have structured the programme to give you even more choice - simply select the sessions that meet your specific challenges – it’s as easy as that Click here to try out your very own programme builder!
• PLUS, are you currently short listing potential suppliers? Utilise the Exchange’s unique structure to meet leading solution providers for optional one-to-one meetings or group discussions find out more here

Conference Partners

Co-Sponsor	Solution Provider	Session Sponsor
Gold Exhibitor	Experience Sponsor	Featured Exhibitors
Sponsor	Exhibitor	Media Partners

[ Request an Invitation ] [ Next: Conference Day One: Tuesday, 25th November, 2008 ]