Why should I attend?

CIAC Certification

I am at Call centre Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!

Patti Crowley, Director of Customer Experience, Bath & Body Works

Due to the evolving landscape of the call centre industry in Canada, IQPC is leveraging its call centre expertise and experience with call centre events in Vegas and Miami to bring you Call Centre Week Canada. CCW Canada is the premier Canadian event to feature primarily end-user, customer service executive case studies, and in-depth discussions on talent management, metrics/process improvement, remote agents and technologies.

Top Speakers for 2008 Include:

Nancy Tichbon VP of Customer Experience Virgin Mobile Canada	Kevin Pierre Senior Manager -Workforce Management Rogers Communications Inc.
Andrea Jones-Wigglesworth Shared Services Head BMO Financial Group	Patsy Bertoia Managing Director, Customer Service FedEx Canada
Kimberley Mason VP Sales & Customer Service Royal Bank Canada	Theresa Hull-Clarke Associate Director, Call Centre Specialist ICT BELL CANADA SOLUTIONS

Also Hear From:

ROGERS COMMUNICATIONS INC.
ICT BELL CANADA SOLUTIONS
FEDEX CANADA
AMERICAN EXPRESS CANADA INC.
PERMANENT GENERAL COMPANIES
BANK OF MONTREAL FINANCIAL GROUP
SUN MEDIA CORPORATION
VIRGIN MOBILE CANADA
ROYAL BANK CANADA
CANADIAN TIRE FINANCIAL SERVICES
ASSURANT SOLUTIONS
SENECA COLLEGE, FACULTY OF BUSINESS
1-800-FLOWERS
CONTACT MANAGEMENT MAGAZINE
RELIANCE VOXCOM SECURITY SYSTEMS
CONTACT CENTRE CANADA

Why this Conference is Exceptional:

16+ case studies: hear your peers discuss workforce management techniques, metrics and process improvement, customer experience, service to sales, remote agents and other critical issues
3 site tours: witness best practices in action at The Shopping Channel, Cogeco Cable, American Express and Bell Canada

2 interactive panel discussions: participate in audience and expert debates over remote agent and retention strategies
Roundtable discussions: select a small group discussion by industry to ensure your unique challenges are addressed
4 practical workshops: participate in hands-on seminars to dig deep into critical issues including leadership, remote agents, Voice of the Customer and First Call Resolution
2 technology showcases: assess new and emerging technologies and network with technology thought leaders
4+ hours of networking with your industry peers and thought leaders

Hear Case Studies with Applicable Strategies to:

Evaluate Workforce Management Strategies to Improve Recruitment & Retention
Execute a Remote Agent Program to Optimize Agent Performance
Listen to the Voice of the Customer to Create an Exceptional Customer Experience
Analyze Critical Data to Identify Process Improvement Opportunities
Understand New and Emerging Technologies to Maximize Call Centre Efficiency

For Sponsorship Opportunities please contact: Mario Matulich at sponsorship@iqpc.com
For Marketing Opportunities please contact Erica Crowder at erica.crowder@iqpc.com

If you are not yet ready to register, feel free to request a reminder nearer the time.

Conference Partners

Co-Sponsors	Sponsor

Official Standards And Certification Partner	Media Partners

[ Register Now] · [ Next: Conference Day One: Tuesday, August 19, 2008 ]