Conference Day Two: Friday, 12th September, 2008
08:30 Coffee And Registration
08:55 Chair’s Introduction And Opening Remarks
HR Director UK & Ireland
09:10 Understanding The Complexity Of A Cross-Functional Shared
Increasingly HR is positioned within a Shared Services model housing
other support functions such as Finance, IT, Procurement and
Facilities. In this session, Fraser will draw on his experience of over
fifteen years of working for large-multinationals in the Shared
Services and transformation arena to discuss some of the key
challenges and trends connected with a cross-functional Shared
- Unveiling the potential scope of shared services across the Enterprise
- Evolving in a cross-functional SSC organisation and addressing whether outsourcing is a natural part of the journey?
- Examining technology as a key enabler for a global or regional cross-functional SSC
- Ensuring the needs of wide ranging customer groups are met
- How a cross-functional SSC can leverage common SLAs, KPIs and Chargebacks
- Can a cross-functional SSC operate more efficiently and effectively than a single function SSC ?
Global HR Transformation Programme Director
09:55 What Does The Future Of HR Transformation Look Like?
Outsourcing and Shared Services (SS) are inextricably linked given
that there is no “one size fits all” or “right way” and the models
and options available are vast and varied. In this session, Graham
White of Westminster City Council discloses how the organisation
has transformed their HR function through establishing the most
appropriate delivery model that fits the needs of the business.
- Considering the options: Captive SS, outsourced, mixed model?
- What’s driving your decision?
- Identifying future possibilities: Virtual HR? How much can you remove the human element?
Director of HR
Westminster City Council
10:40 Coffee And Networking Break
Adding strategic value to HR
11:00 Moving Up The Value Chain: Expanding The Strategic Scope Of
Your HR Services
The ability to deliver both professional and transactional services
under one roof remains a challenge for some organisations looking
to transform HR. AXA Insurance began their HR Transformation
journey 6 years ago and have now centralised many of its HR
processes. In this session, Liz describes how the company has
incorporated higher value, strategic HR processes into their SSC to
deliver a higher value service and addresses the challenges they have
faced along the way.
- Establishing the right balance
- Which strategic processes can be effectively centralised and which should remain local? Outlining challenges and successes
- Gaining buy-in from the business for transformation
- Creating strategic business partnerships
- Developing centres of excellence
- Setting global initiatives
Group Head of HR Services
11:45 Managing Organisational Change: Re-Aligning HR To The
Changing Needs Of The Business
As organisations change over time, so do the needs and
requirements of their HR function. Qinetiq has undergone dramatic
changes over the past 6 years resulting in a steep change and
impact on HR. In this session, Tina illustrates how the company has
raised the bar for HR professionals in a fast-paced, changing
environment as part of a continuous transformation.
- Changing your stride when the transformation model doesn’t deliver against business needs
- Creating the vision and designing what success should look like for your HR team
- Developing a new HR delivery model and managing that transition whilst the environment around you changes rapidly
- Making it happen: A new breed of business partnering and ‘outsourcing’
HR Director Integrated Systems
12:30 Networking Lunch
14:00 Partnering For Success Through A Joint Venture: What Happens
When Two Become One?
Partnerships between two organisations can add value to your HR
function, but if not handled carefully, the benefits of a joint venture
will not realise their full potential. A number of years on from the
initial venture with BT, Liverpool Direct continue to harbour a
successful HR function. In this session, David reveals how they have
maintained the benefits of the partnership over time and addresses
the challenges they have faced along the journey.
- Increasing the customer base and driving down operational costs by combining HR functions
- How do you approach change? Selling the benefits of a transformed HR service
- Driving continuous cost reduction and service improvement throughout the life cycle of the partnership
Executive Director for HR
Liverpool Direct People management
14:45 Overcoming Customer Resistance And Securing Buy-In:
Maintaining Control Of Key Processes
The notion of Shared Services sometimes causes customers to fear a
loss of control over what they consider to be critical processes. In
this session, Sue gives an insight into the challenges faced by the
SSC when customers wish to move service offerings or processes
back. Sue talks about her own experiences of managing this type of
challenge with her customers, who include London Underground,
the Docklands Light Railway and Transport for London.
- Ensuring your customers feel in control: How do you achieve this?
- Enabling customers to really get involved and own the processes
- Providing enhanced career opportunities through the Shared Service model
- Retaining top performers by establishing clear career paths
Head of HR Services
Transport for London
15:30 Coffee And Networking Break
Globalisation: Pushing the geographic boundaries
16:00 Managing HR Remotely: Continuing Your HR Drive From An
Differentials between the cost of employing an HR professional
across different countries are being eroded very quickly. In this
session, Soeren Dressler, founder of the Offshoring Institute, looks at
the offshoring trends surrounding HR and what this may look like in
5 years time. Soeren will discuss how much economic gain can be
harnessed by operating from an offshore location and how far a
field you need to go to capture a workforce that can generate profit.
- Retaining control
- Maintaining the standard of customer service required
- Assessing cultural, loyalty and turnover differences
- Considering the current location hotspots: Is China the new India? Romania the new Budapest?
Dr. Soeren Dressler
Director of the Offshoring Institute and Professor of International Management Accounting at the
University of Applied Sciences Berlin
16:45 Going Global: Expanding Your Customer Base
Quintiles started Finance and HR Shared Service operations in 2001.
Up until 2006 these covered the main employee centers particularly
in the UK and US. By the end of 2006 a decision was made to
expand services out to all regions. Quintiles now has operations in
50+ countries worldwide through organic growth and acquisition.
In this session, Charlotte describes the difficulties surrounding
standardising processes and getting the efficiencies required for
scalability in a fast growing organisation. She outlines the
consideration they took regarding the differing needs and
requirements of the local regions the HR service now covers.
- Maximising efficiency through use of global technology
- Understanding differing legalities and employment laws
- Understanding different cultures
- Considering the business needs of the geographies you serve
Director, HR Professional Service Centre
17:30 Chair’s Closing Comments
17:45 Close Of Conference
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· [ Next: Workshops: Wednesday, 10th September, 2008 ]